Safety is our number one priority

As social restrictions begin to evolve, we want to assure our customers that your safety and that of our colleagues continues to be our number one priority, whether shopping in England, Scotland or Wales. Here’s what the current guidance will be for shopping in our Stores across the UK.

 

Guidance for England

From 30 November, the Government has advised that the wearing of face coverings (with certain exceptions) is compulsory when shopping in Store. Our hand sanitiser and cleaning stations remain in Stores to use.

Guidance for Wales

From 27 December, the Government has advised that the wearing of face coverings (with certain exceptions) and maintaining a 2-metre safe distance from others is compulsory when shopping in Store. We are also limiting the number of customers in Store and our hand sanitiser and cleaning stations are available to use and help keep everyone safe.

Guidance for Scotland

From 16 December, the Government has advised that the wearing of face coverings (with certain exceptions) and maintaining a 1-metre safe distance from others is compulsory when shopping in Store. We are also limiting the number of customers in Store and our hand sanitiser and cleaning stations remain in store to use and help keep everyone safe.

Best times to shop

Sometimes, the best times to shop are the quietest times. As you can see from our chart below, our busiest times are between 10am – 3pm. To find your local Store opening times please visit our Store Finder page.

Thank you to our colleagues and suppliers

We’d like to say a huge thank you to everyone for coming together during the pandemic. Your patience and co-operation during unprecedented times has helped find solutions every step of the way and provide a vital service to our customers.

Our Click & Collect orders are prepared safely

We are committed to the safety of all our customers and colleagues. That’s why all of our Click & Collect orders will be bagged to reduce handling and increase speed. When you let us know you have arrived at the collection point, a member of our team will come out with your order and complete your transaction at a safe distance.