Frequently Asked Questions

Our Products
Our Stores
  • The safety of our customers and colleagues is paramount. Where there are too many people in our stores, colleagues are managing that accordingly.
  • In order to help with social distancing, we are encouraging all customers to try and reduce the number of family members they bring with them into our stores. Where necessary we are using discretion, but like all supermarkets we’re asking people to come alone if possible to support social distancing in our stores.
  • In order to help with social distancing, we are encouraging all customers to try and reduce the number of family members they bring with them into our stores. Of course, we ask that all store staff use their discretion with children and parents.
  • We have eased the product limitations in our stores as the restrictions put in place were temporary and we don’t feel these are still necessary. Thanks to the tireless efforts of our suppliers and colleagues, and to customers for buying only what they need, product availability is good, and the move will make it easier to shop for vulnerable people and those who are self-isolating. We are still limiting some essential items to ensure all customers have the opportunity to purchase them.
  • Following recent government advice regarding social distancing, we will be implementing a marker system in store, to encourage customers and colleagues to keep a 2 metres distance from each other.

    Our colleagues' and customers' wellbeing is our top priority, and we have taken extra measures to protect them both by installing protective Perspex screens on our tills to provide more distance between our customers and colleagues.

    We have also implemented a new traffic light system at entrances, to control the number of customers going in and out of stores. Traffic lights will signal when customers can enter stores based on individual store customer limits that are in line with two-metre social distancing rules.

    NHS and blue light worker priority access remains in place. These workers are encouraged to go to the front of the queue and other customers will be asked to continue to respect this.

  • Both our baskets and trolleys are still available for customer use and we are providing facilities to sanitise your basket or trolley on entry to our stores. If you do not wish to use a basket whilst shopping, we are asking all staff members to be aware of the eventuality and use their discretion. We urge all customers and colleagues to follow Public Health England’s advice on hand washing. This remains the recommended preventative measure from PHE.
  • Our shelves are now well stocked throughout the day, so there is no need to visit stores first thing in the morning. In fact, from Tuesday 14th April, we will be extending our opening hours in almost all of our stores so you can shop later until 10pm Monday to Saturday, when our stores are quieter. Normal Sunday opening hours remain in place.
  • Yes we are still accepting cash payments in our stores, however, we are asking customers to use contactless forms of payment where possible.
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