coronavirus (COVID-19) 

 All your questions answered

 

We would like to reassure you that all of our stores and online delivery services are continuing to operate as normal, while we monitor the situation regarding coronavirus. If any of our products are affected, we will minimise any disruption for our customers. Meanwhile, we hope the questions below answer any direct concerns.

 

More questions?

No problem. Take a look through our specialised FAQs.

 

Are you no longer accepting orders on the website due to supply chain issues caused by the coronavirus?

You can still place orders online. However, restrictions have been placed on the transportation of certain goods, which means we are unable to fulfil some online orders. We apologise for any inconvenience this may cause. 

 

Why has my online order been cancelled?

If you have placed an order that has been restricted by transportation issues, you will receive an email confirming the cancellation and a refund will be automatically processed. We apologise for any inconvenience this may cause.

 

Why is my order experiencing significant delivery delays?

Apologies if your order has been delayed. Our network of carriers has been affected by travel restrictions. We are working with them to resolve these issues.

 

Why are you not able to deliver to my location?

Unfortunately, we have had to cancel orders to some locations due to disruption in our supply chain caused by the coronavirus. If you are affected, you will receive an immediate refund. However, please be aware that this may take up to 10 working days to show in your account depending on your card issuer.

 

I cannot find new products on the website - why?

You may have noticed we are not able to offer you our full online range of fantastic Specialbuy products at present. This is due to disruption in our supply chain caused by the coronavirus. We are working with our suppliers to assume normal service. However, this is taking a little longer than we would have hoped. We would like to take this opportunity to apologise for any inconvenience caused.