Part of my order is damaged or faulty. What should I do next?


If your online order is delivered to you damaged or faulty we have a number of options for you;



If your online Specialbuy product is damaged or faulty you can return the item to us.

Your delivery note contains details of how and where you can return products which can be found enclosed with your product. Alternatively click here for information on how to return an online item. 


If your online order of wine is delivered to you damaged or if you are experiencing a quality issue with your wine order please click here to contact our Customer Service team.

Please note wine cannot be returned to your local store.


If your hamper, or an item within the hamper, is damaged please click here to contact our Customer Service team.


Remember to fill in your returns form accurately, completing the relevant section with the appropriate return code. This will help us understand your reason for return and allow us to process your refund as swiftly as possible.

Please note replacement stock is subject to availability.