What delivery options do you offer?
We offer a variety of delivery options:
Next Day Delivery
Next Day Delivery is available on orders placed before 7pm Monday - Thursday.
*If you are placing your order between 7pm Thursday and midnight Sunday, your order will be processed on the Monday and will arrive to you on Tuesday.
The Next Day Delivery service is only available in areas as specified by our couriers. If the service is not available in your area, it won't be shown as an option on the website once you've selected your delivery address. During peak times we may not be able to offer next day delivery.
Named Day Delivery
Named Day Delivery gives you the flexibility to choose your own delivery day. We can deliver your items from Monday to Saturday, up to 2 weeks from the date you place your order. During peak times we may not be able to offer named day delivery.
Delivery will be 3-5 working days. For large / heavy products over 50kg, our courier will contact you within 72 hours to arrange delivery.
Large Item Delivery
Certain large products can only be delivered through our Large Item Delivery service. After adding a large item to your basket, you will be given the Large Item Delivery option at checkout.
We will deliver most items within 1-7 working days. For products over 50kg or with large dimensions our courier will contact you within 72 hours of your dispatch email to arrange delivery*.
*For pre-orders our courier will contact you within 72 hours of the on sale dateClose
Our delivery costs vary according to the option you choose.
Options and prices are:
Standard Delivery - £2.95 or free on orders over £20
Next Day Delivery - £3.95
Named Day Delivery - £3.95
Saturday Delivery - Saturday Delivery is the same cost as Named Day Delivery and is only £3.95.
CollectPlus - £2.95
Large Item Delivery - £6.95Close
Can you deliver to my location?
While geographical location can restrict some of the delivery services we are able to offer on some products, we deliver to most postal areas in mainland UK.
During checkout, you can use the Address Lookup field to find your required delivery address, and the available options will be presented to you based on this.Close
Can I track my order?
Yes. If you are a registered customer, you can track your order within the My Account section.
Log in via the Log in / Register link at the top of the page.
Within your account page (also accessible from the top of the page once signed in), you can track your order from within the Order History section.
If you have not yet registered with us, you can track your order once it has left our warehouse, we’ll send you a tracking link once your order is on its way.
The courier will provide updates about your delivery via SMS and/or email.
From time to time there may be disruptions in our delivery network. Click here for the latest delivery updates.Close
Is there a minimum spend for delivery?
There is no minimum spend for delivery.
Enjoy free standard delivery on all wine and Specialbuys orders over £20, excluding large and high value item deliveries. For orders under £20, standard delivery is charged at £2.95.Close
Can I get same-day delivery?
Whilst we don't currently offer same-day delivery, if you place your order before 7pm Monday-Friday, you will qualify for delivery on the next working day. Orders placed after 7pm on a Friday will be delivered on the following Monday.
Next day orders placed on a Saturday and Sunday will be delivered the following Tuesday, however if we can send this to you early we will!
Dependent on location and item availability.Close
How will I know when my delivery has arrived?
You will receive an email alert when your full order is dispatched from our warehouse.
If you supplied us with a mobile phone number during checkout, you will also receive a text message. Some of our couriers will additionally send you a delivery time notification via email / SMS message.
This is dependent on the product and your location.Close
Is Saturday delivery available?
Yes, Saturday delivery is available through selecting Named Day delivery during checkout. Delivery will be on your chosen Saturday, between 7am and 9pm. During peak times we may not be able to offer Saturday delivery.Close
I've ordered multiple products, will all of my products be sent together?
Every effort is made to ensure multiple items are sent to you within the same parcel, however due to product type or dimensions this is not always possible and you may receive the same order in separate parcels on different days.Close
I missed my delivery, what can I do now?
If we try to make a delivery but there's nobody at the address to accept your order, the courier will let you know we stopped by.
Depending on the courier we may attempt to deliver to you again.
The courier will contact you via email (and text message if you have supplied a mobile number) with further detail.Close
I won't be in for my delivery, what are my options?
If you’re not going to be in to receive a delivery, don't worry; most of our couriers will attempt 3 times to deliver your parcel.
Some of our couriers even offer inflight options where you can request a neighbour sign for the parcel, or authorise the driver to leave the parcel in a safe place. These options can be accessed via your tracking link.
For larger orders you may be contacted directly to rearrange your delivery date.Close
My delivery has arrived but part of it is damaged. What do I do?
All our suppliers, warehouse staff and couriers will do their utmost to ensure your delivery arrives in perfect condition, but if there are any issues, you can return the damaged goods to us.
Wine and Hampers
If your Wine, hamper, or an item within the hamper is damaged, please click here to contact our Customer Service team who will be happy to help you.Close
What is Scottish minimum unit pricing legislation? Will it affect my order?
On 1st May 2018 legislation was introduced in Scotland that means that the pricing of alcohol must be at least 50p per unit. Because of this the following lines are no longer available for delivery online. These Products may still be available in store, but the prices and “Alcohol by Volume” or “ABV” measurements in our Scottish stores may vary to the prices and “Alcohol by Volume” or “ABV” displayed online.
Aimone Italian Red
Andara Chilean Merlot
Andara Chilean Sauvignon Blanc
Barrel Aged Spanish Red
Bouches du Rhone
Bushland Estate Shiraz, Australia
Cabernet Shiraz Merlot
Cambalala South African Chenin Blanc
Cambalala South African Pinotage
Cambalala South African Sauvignon Blanc
Castellore Chianti DOCG
Castellore Montepulciano D'Abruzzo
Castellore Pinot Grigio Blush
Castellore Pinot Grigio Venezie
Castellore Sicilian Pinot Grigio
Chapter & Verse Hardys Merlot
Chapter & Verse Hardys Shiraz
Chapter & Verse Pinot Grigio
Chardonnay IGP Languedoc
Clarke's Bourbon Whisky
Clarke's Honey Bourbon
Cocobay Rum & Coconut
Côtes Du Rhône Villages
Devil's Own Cinnamon Liqueur
Estevez Chilean Cabernet Carmenère
Estevez Chilean Cabernet Sauvignon
Estevez Chilean Carmenère
Estevez Chilean Pinot Noir
Ferrandière French Reserve Red
Festive Gin Crackers
Highland Black Scotch Whisky
Highland Earl Scotch Whisky 1 Litre
Highland Earl Smoked Reserve Whisky
Highland Earl Whisky
Irish Country Cream
Kooliburra Australian Chardonnay
Kooliburra Australian Shiraz
Kooliburra Australian Shiraz Cab
Old Hopking Dark Rum
Old Hopking Premium White Rum
Oliver Cromwell London Dry Gin 70cl
Oliver Cromwell London Dry Gin 1 Litre
Oliver Cromwell Pink Gin
Origin Pure Cabernet Sauvignon
Med Red IGP
Pink Spritz Bundle
Rockstone Ridge Californian Merlot
Single Malt Whisky Gift Pack
Southern Belle Bourbon Liqueur
Summer Passionfruit Bundle
The Fire Tree Sicilian Nero D'Avola
This Loves... Malbec Shiraz
This Monastrell Loves...
Topaz Blue Premium Gin
Toro Loco Merlot
Toro Loco Spanish Rosé
Toro Loco Superior
Triple Distilled Vodka 70cl
Triple Distilled Vodka 1L
Vin de France Red
5 Year Old XO Brandy
If you place an order for any such products to be delivered to an address in Scotland then they will be removed from your order and their value refunded to you. You will receive an e-mail explaining what has happened. We will still look to provide any other products in your order.Close
Can I change my delivery date or address after I have placed my order?
You will not be able to amend any delivery information once your order has been received; however if you are worried about missing your delivery be assured that most our carriers will attempt up to 3 times to deliver it or may be able to leave your parcel in a safe place or with a neighbour if you are not home.Close
- Is the weather affecting my delivery?
How do I arrange to have my order delivered to a CollectPlus collection point?
When placing your order you will be able to choose CollectPlus as a delivery option on the Delivery Options page before you get to the Payment page of checkout.Close
How long will it take for my order to arrive at my chosen CollectPlus collection point?
Once you have successfully placed and paid for your order, your item(s) will be processed and shipped to your chosen collection point.
You will receive confirmation from CollectPlus via email and/or SMS once your parcel is available for collection. This will include your unique collection code.
Your item(s) will normally arrive at the collection point within 3-5 working days.
Parcels are delivered to CollectPlus collection points Monday to Saturday.
A specific time for arrival cannot be given.Close
How much does CollectPlus cost?
The CollectPlus service costs £2.95 per order. It doesn't matter how many items are included, as it’s a one-off charge per order.Close
Why is CollectPlus not available for my current order?
Unfortunately some items can’t be sent to a CollectPlus collection point.
This is probably because the item you wish to purchase is either too large or too heavy for this delivery method.
Please note that this service is only available for suitable items being shipped to customers in the UK.Close
How many CollectPlus collection points are there?
CollectPlus has over 7000 stores throughout the UK and Northern Ireland.
These could be your local Co-Op, McColls, Budgens or Spar, as well as many independently owned convenience stores and newsagents and petrol stations.
Unfortunately there are no collection points in the Channel Islands or at BFPO locations at the moment.Close
- Where is my nearest CollectPlus collection point?
- When are CollectPlus collection points open?
What do I need to take when I collect my parcel from a CollectPlus collection point?
Please take your CollectPlus collection code and proof of ID with you when you go to the collection point to collect your parcel.Close
When making a collection, which forms of ID will be accepted?
CollectPlus collection points accept the following forms of ID:
- Driving licence
- Utility bill
- Mobile phone bill
- Wage slip
- Bank statement
- Cheque guarantee/credit/debit card
- Bank/building society book
- Cheque bookClose
- What should I do if I lose my collection code for CollectPlus?
What should I do if I don't receive my collection code from CollectPlus?
If you haven’t received an email or SMS from CollectPlus with your collection code and the parcel’s estimated date of arrival has passed, then please contact us as our Customer Service team will be able to help you.Close
Can someone else collect my order on my behalf?
Yes, it is possible for someone to collect your parcel on your behalf, but they must have your proof of ID and your collection code.Close
How much time will I have to collect my parcel?
Your parcel will be held at CollectPlus at their collection point for 10 days before being returned to us.
You will receive reminders from CollectPlus after 3 days and 7 days of the parcel arriving at the collection point if you haven’t already collected your parcel.
If your parcel is returned to us it will be processed as a return and a refund will be issued. You may still be charged for the CollectPlus delivery cost.Close
- What should I do if my parcel isn't available when I arrive at the CollectPlus collection point?
- Once my CollectPlus order has left, can I track it?
What if I want to return an item I have collected from a CollectPlus collection point?
If, when you pick up your parcel, you decide that you don’t want all or part of the order, or an incorrect item has been sent, please follow our normal returns process.
To return the parcel using CollectPlus, take your item(s), along with a completed Returns form, to a CollectPlus collection point, attach the correct label to the packaging and send us the parcel. Click here to find your nearest CollectPlus collection point. For more information on CollectPlus returns or to create a new CollectPlus label, click here.
If you are returning a wine order that has been collected from a CollectPlus collection point, please contact our Customer Services team to arrange your return.Close