Food Parcels
  • Food parcels are filled with 22 everyday foods and essential household items, and a few treats too, to help out those who are not able to safely visit our stores. You can order yours today for just £23.99 and we’ll deliver it straight to your door for free, with full contactless delivery for self-isolators. Find out more here.

    *Food parcel price includes free delivery however if you purchase additional online goods along with your parcel a delivery charge will apply.

  • Ordering a food parcel couldn't be simpler. After adding the item to your basket, you can pay for your food parcel using our easy to follow check out steps.
  • Your food parcel will be delivered by the next working day from the date you have placed your order when placed before 7pm Monday - Friday*. We will send you a dispatch email once your full order has left our warehouse and our couriers will provide updates as your delivery progresses.

    *Next day orders placed after 7pm on a Friday will be delivered on the following Monday. Next day orders placed on a Saturday and Sunday will be delivered the following Tuesday. However if we can send this to you early we will!  Next day delivery will also be unavailable for some postcodes in remote areas.

  • If you have ordered other items along with your food parcel, rest assured these other items will be sent to you separately, without delay. If you receive your delivery and there appears to be items missing, these may be arriving in a separate parcel(s), your delivery note will state if some items have been dispatched separately. Our couriers will provide updates as your delivery progresses.

  • There is no limit on the number of food parcels a customer can buy.

  • Where possible we will send all of the items listed in the original food parcel description, however depending on the supply and availability of products the contents of the food box may vary slightly. We reserve the right to offer alternative products of equal quality and value. In these circumstances you may be sent one of the following options:

     

    Substitute Parcel 1:

    FAMILY HANDWASH

    LUXURY TOILET TISSUE 4 PACK

    LUXURY MILK CHOCOLATE BAR

    UHT RED SKIMMED MILK

    RICE PUDDING

    DRY ROASTED PEANUTS

    ALL BUTTER SHORTBREAD FINGERS

    RED LABEL TEA BAGS

    COLOMBIAN FAIRTRADE INSTANT COFFEE

    TINNED BAKED BEANS

    PEELED PLUM TOMATOES

    SMOOTH TOMATO PASTA SAUCES

    TUNA CHUNKS IN SUNFLOWER OIL 4 PACK

    VEGETABLE SOUP

    BRAMWELLS TOMATO SOUP

    MUSHROOM SOUP

    TINNED STEWED STEAK

    LONG GRAIN RICE

    PENNE PASTA

    PART BAKED ROLLS

    GARDEN PEAS

    GREEN GIANT SWEETCORN 3PK

     

    Substitute Parcel 2:

    HERBAL HANDWASH

    TOILET TISSUE 6PK

    MILK CHOCOLATE BAR

    UHT UNSWEETENED ALMOND MILK

    READY TO SERVE CUSTARD

    PEANUTS

    DIGESTIVE BISCUITS

    ENGLISH BREAKFAST TEA

    RICH ROASTED COFFEE

    CANNELLINI BEANS

    CHOPPED TOMATOES

    TOMATO & PANCETTA PASTA SAUCE

    TUNA CHUNKS IN SPRINGWATER 4PK

    CHICKEN SOUP

    MINESTRONE SOUP

    OXTAIL SOUP

    TINNED CHICKEN CURRY

    BOIL IN THE BAG RICE

    CONCHIGLIE

    PART BAKED DINNER ROLLS

    SLICED MUSHROOMS

    SWEETCORN (x4)

  • Each food parcel will contain packaged items, with appropriate food labelling so please read the product labels on the individual products carefully to understand the allergens and ingredients that are used. Allergen advice: For a list of the major allergens for each product within our food parcels click here.

  • We are currently only offering one food parcel but we’re working hard to help as many people as possible access the food they need and are continuously exploring new ways of doing so.
  • If you are experiencing a quality issue with your food parcel please click here to contact our Customer Services team who will be more than happy to guide you through your options.

Delivery Information
  • For help on how to track your delivery, click here.

    Pre-Orders

    A pre-ordered item will display an estimated dispatch date.

    If you have placed an order which contains pre-order items, delivery will be made within 3-7 working days from the estimated dispatch date, however if we can send this to you early we will!

    *If you have placed an order which contains a pre-ordered large or high value item, delivery will be made within 3-10 working days from the dispatch date.

    Next Day Delivery

    Your order will be delivered the following day if placed before 7pm Monday - Friday. Orders placed after 7pm on a Friday will be delivered on the following Monday.

    Next day orders placed on a Saturday and Sunday will be delivered the following Tuesday, however if we can send this to you early we will! 

    Named Day Delivery

    Your order will be delivered on your chosen date (Monday to Saturday only).

    Standard Delivery

    Your order will be delivered 3-7 working days from the date you place your order.

    Large and High Value Item Delivery*

    Your order will be delivered 3-10 working days from the date you place your order. 

     

    From time to time there may be disruptions in our delivery network. Click here for the latest delivery updates.

  • Next Day Delivery - £3.95

    Next Day Delivery is available on orders placed before 7pm Monday - Friday.

    Next day orders placed after 7pm on a Friday will be delivered on the following Monday.

    Next day orders placed on a Saturday and Sunday will be delivered the following Tuesday, however if we can send this to you early we will!

    During peak times we may not be able to offer Next Day Delivery.

    Named Day Delivery - £3.95

    Named Day delivery gives you the flexibility to choose your own delivery day.

    We can deliver your items from Monday to Saturday, up to 2 weeks from the date you place your order.

    During peak times we may not be able to offer Named Day Delivery.

    FREE Standard Delivery over £20 (*Exclusions apply)

    Delivery will be 3-7 working days from the date you place your order.

    Standard delivery is only £2.95 for orders under £20.

    *Excludes large and high value items

    Large Item Delivery - £6.95

    Large products can only be delivered through our specialist delivery service.

    Due to the high value of selected products, these items will also be sent with our specialist courier to provide a more secure delivery.

    We will deliver most items within 3-10 working days.

    CollectPlus - £2.95

    Our CollectPlus service allows you to shop online and have items delivered to a convenient CollectPlus Point near you.

    Click here for more CollectPlus information.

     

    Some of our delivery services may only be available in areas as specified by our couriers. If the service is not available in your area, it won't be shown as an option on the website once you've selected your delivery address.

  • * Large and High Value Item Delivery will remain at £6.95 even if order value is over £20.00

     
    • Next Day Delivery
    • Named Day Delivery
     £3.95
     
    • Standard Delivery over £20

     *Excludes large and high value items

     

     FREE

     Standard delivery is only £2.95 for orders under £20

    • CollectPlus
     £2.95
    •  Large and High Value Item Delivery 
     £6.95

     

  • While geographical location can restrict some of the delivery services we are able to offer on some products, we deliver to most postal areas in mainland UK.

    During checkout, you can use the Address Lookup field to find your required delivery address, and the available options will be presented to you based on this.

  • For help on how to track your delivery, click here.

    Alternatively, if you are a registered customer, you can track your order within the My Account section.

    Log in via the Log in / Register link at the top of the page.

    Within your account page (also accessible from the top of the page once signed in), you can track your order from within the Order History section.

    If you have not yet registered with us, you can track your order once it has left our warehouse, we’ll send you a tracking link once your order is on its way.

    The courier will provide updates about your delivery via SMS and/or email.

    From time to time there may be disruptions in our delivery network. Click here for the latest delivery updates.

  • There is no minimum spend for delivery.

    Enjoy free standard delivery on all wine and Specialbuys orders over £20, excluding large and high value item deliveries. For orders under £20, standard delivery is charged at £2.95.

  • Whilst we don't currently offer same-day delivery, if you place your order before 7pm Monday-Friday, you will qualify for delivery on the next working day. Orders placed after 7pm on a Friday will be delivered on the following Monday.

    Next day orders placed on a Saturday and Sunday will be delivered the following Tuesday, however if we can send this to you early we will!

    Dependent on location and item availability.

  • You will receive an email alert when your full order is dispatched from our warehouse.

    If you supplied us with a mobile phone number during checkout, you will also receive a text message. Some of our couriers will additionally send you a delivery time notification via email / SMS message.

    This is dependent on the product and your location.

  • Yes, Saturday delivery is available through selecting Named Day delivery during checkout. Delivery will be on your chosen Saturday, between 7am and 9pm. During peak times we may not be able to offer Saturday delivery.
  • Every effort is made to ensure multiple items are sent to you within the same parcel, however due to product type or dimensions this is not always possible and you may receive the same order in separate parcels on different days.
  • If we try to make a delivery but there's nobody at the address to accept your order, the courier will let you know we stopped by. Depending on the courier, we may attempt to deliver to you again.

    Click here for further information.

  • If you’re not going to be in to receive a delivery, don't worry; most of our couriers will attempt 3 times to deliver your parcel.

    Some of our couriers even offer inflight options where you can request a neighbour sign for the parcel, or authorise the driver to leave the parcel in a safe place. These options can be accessed via your tracking link.

    For larger orders you may be contacted directly to rearrange your delivery date.

  • All our suppliers, warehouse staff and couriers will do their utmost to ensure your delivery arrives in perfect condition, but if there are any issues, you can return the damaged goods to us. For more information on how to return your item, click here.

    Wine and Hampers

    If your wine, hamper, or an item within the hamper is damaged, please click here to contact our Customer Service team who will be happy to help you.

  • On 1st May 2018 in Scotland and 2nd March 2020 in Wales, legislation was introduced that means that the pricing of alcohol must be at least 50p per unit. Because of this some lines are no longer available for delivery online. Affected products may still be available in store, but the prices and “Alcohol by Volume” or “ABV” measurements in our Scottish and Welsh stores may vary to the prices and “Alcohol by Volume” or “ABV” displayed online. Click here to view affected products

    Online Orders

    You will be notified throughout the online shopping process that certain products are not available in Scotland or Wales. If you place an order for any such products to be delivered to an address in Scotland or Wales then they will be removed from your order and their value refunded to you. You will receive an e-mail explaining what has happened. We will still look to provide any other products in your order.

  • You will not be able to amend any delivery information once your order has been received; however if you are worried about missing your delivery, be assured that most of our carriers will attempt up to 3 times to deliver, or may be able to leave your parcel in a safe place or with a neighbour if you are not home.

    Click here for more information on missed deliveries.

  • Click here to see if weather conditions are affecting deliveries in your local area.

  • If you have ordered other items along with your pre-ordered hamper(s), rest assured these other items will be sent to you separately, without delay. Your items may arrive in multiple parcels.

    The courier will provide updates about your parcels as your deliveries progress.

    Funds will be charged to your card at the time you place your order.

  • Our pre-order service allows you to order and pay for items now, which we will send to you when they come into stock.

    A pre-order item will display an estimated dispatch date, however if we can send this to you early we will!

    Standard Delivery

    If you have placed a standard delivery order which contains pre-ordered items, delivery will be made within 3-7 working days from the estimated dispatch date.

    Large item or High Value Item Delivery

    If you have placed an order which contains a pre-ordered large or high value item, delivery will be made within 3-10 working days from the estimated dispatch.

  • We are committed to delivering responsibly packaged goods and our range is constantly reviewed.

    Where possible, most of our products will be packed and wrapped in recyclable or reusable materials. However, due to the size and weight of some products, you might receive a package in a specialist or manufacturer's package.

    Click here for more information on how we are tackling packaging and plastic waste throughout our business.

  • Our network of carriers have been affected by the disruption caused by COVID-19.

    In line with latest Government guidance we are making the health and safety of our colleagues and delivery partners a priority.

    You can view full tracking details of your order by clicking the link on your dispatch email. Most of our couriers will also provide updates about your delivery via SMS and email.

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