Delivery Information
  • We offer a variety of delivery options:

    Next Day Delivery

    Next Day Delivery is available on orders placed before 7pm Monday - Thursday.

    *If you are placing your order between 7pm Thursday and midnight Sunday, your order will be processed on the Monday and will arrive to you on Tuesday.

    The Next Day Delivery service is only available in areas as specified by our couriers. If the service is not available in your area, it won't be shown as an option on the website once you've selected your delivery address. During peak times we may not be able to offer next day delivery. 

    Named Day Delivery

    Named Day Delivery gives you the flexibility to choose your own delivery day. We can deliver your items from Monday to Saturday, up to 2 weeks from the date you place your order. During peak times we may not be able to offer named day delivery.

    Standard Delivery

    Delivery will be 3-5 working days. For large / heavy products over 50kg, our courier will contact you within 72 hours to arrange delivery.

    Large Item Delivery

    Certain large products can only be delivered through our Large Item Delivery service. After adding a large item to your basket, you will be given the Large Item Delivery option at checkout.

    We will deliver most items within 1-7 working days. For products over 50kg or with large dimensions our courier will contact you within 72 hours of your dispatch email to arrange delivery*.

    *For pre-orders our courier will contact you within 72 hours of the on sale date

  • Our delivery costs vary according to the option you choose.

    Options and prices are:

    Standard Delivery - £2.95 or free on orders over £20

    Next Day Delivery - £3.95

    Named Day Delivery - £3.95

    Saturday Delivery - Saturday Delivery is the same cost as Named Day Delivery and is only £3.95.

    CollectPlus - £2.95

    Large Item Delivery - £6.95

  • While geographical location can restrict some of the delivery services we are able to offer on some products, we deliver to most postal areas in mainland UK.

    During checkout, you can use the Address Lookup field to find your required delivery address, and the available options will be presented to you based on this.

  • Yes. If you are a registered customer, you can track your order within the My Account section. 

    Log in via the Log in / Register link at the top of the page.

    Within your account page (also accessible from the top of the page once signed in), you can track your order from within the Order History section.

    If you have not yet registered with us, you can track your order once it has left our warehouse, we’ll send you a tracking link once your order is on its way.

    The courier will provide updates about your delivery via SMS and/or email.

    From time to time there may be disruptions in our delivery network. Click here for the latest delivery updates.

  • There is no minimum spend for delivery.

    Enjoy free standard delivery on all wine and Specialbuys orders over £20, excluding large and high value item deliveries. For orders under £20, standard delivery is charged at £2.95.

  • Whilst we don't currently offer same-day delivery, if you place your order before 7pm Monday-Friday, you will qualify for delivery on the next working day. Orders placed after 7pm on a Friday will be delivered on the following Monday.

    Next day orders placed on a Saturday and Sunday will be delivered the following Tuesday, however if we can send this to you early we will!

    Dependent on location and item availability.

  • You will receive an email alert when your full order is dispatched from our warehouse.

    If you supplied us with a mobile phone number during checkout, you will also receive a text message. Some of our couriers will additionally send you a delivery time notification via email / SMS message.

    This is dependent on the product and your location.

  • Yes, Saturday delivery is available through selecting Named Day delivery during checkout. Delivery will be on your chosen Saturday, between 7am and 9pm. During peak times we may not be able to offer Saturday delivery.

  • Every effort is made to ensure multiple items are sent to you within the same parcel, however due to product type or dimensions this is not always possible and you may receive the same order in separate parcels on different days.

  • If we try to make a delivery but there's nobody at the address to accept your order, the courier will let you know we stopped by.

    Depending on the courier we may attempt to deliver to you again.

    The courier will contact you via email (and text message if you have supplied a mobile number) with further detail.

  • If you’re not going to be in to receive a delivery, don't worry; most of our couriers will attempt 3 times to deliver your parcel.

    Some of our couriers even offer inflight options where you can request a neighbour sign for the parcel, or authorise the driver to leave the parcel in a safe place. These options can be accessed via your tracking link.

    For larger orders you may be contacted directly to rearrange your delivery date. 

  • All our suppliers, warehouse staff and couriers will do their utmost to ensure your delivery arrives in perfect condition, but if there are any issues, you can return the damaged goods to us.

    Wine and Hampers

    If your Wine, hamper, or an item within the hamper is damaged, please click here to contact our Customer Service team who will be happy to help you. 

  • On 1st May 2018 legislation was introduced in Scotland that means that the pricing of alcohol must be at least 50p per unit. Because of this the following lines are no longer available for delivery online. These Products may still be available in store, but the prices and “Alcohol by Volume” or “ABV” measurements in our Scottish stores may vary to the prices and “Alcohol by Volume” or “ABV” displayed online.

    Aimone Italian Red

    Amaretto

    Andara Chilean Merlot

    Andara Chilean Sauvignon Blanc

    Barrel Aged Spanish Red 

    Banrock Shiraz-Cabernet

    Bellucci Amaretto

    Bouches du Rhone

    Bramble Bundle

    Brandy

    Bushland Estate Shiraz, Australia

    Cabernet Shiraz Merlot

    Californian Chardonnay

    Cambalala South African Chenin Blanc

    Cambalala South African Pinotage

    Cambalala South African Sauvignon Blanc

    Carcassonne

    Castellore Chianti DOCG

    Castellore Montepulciano D'Abruzzo

    Castellore Pinot Grigio Blush

    Castellore Pinot Grigio Venezie

    Castellore Sicilian Pinot Grigio

    Chapter & Verse Hardys Merlot

    Chapter & Verse Hardys Shiraz

    Chapter & Verse Pinot Grigio

    Chardonnay IGP Languedoc

    Claret

    Clarke's Bourbon Whisky

    Clarke's Honey Bourbon

    Cocobay Rum & Coconut

    Côtes Du Rhône Villages

    Crème Caramel

    Devil's Own Cinnamon Liqueur

    Estevez Chilean Cabernet Carmenère

    Estevez Chilean Cabernet Sauvignon

    Estevez Chilean Carmenère

    Estevez Chilean Pinot Noir

    Ferrandière French Reserve Red

    Festive Gin Crackers

    Highland Black Scotch Whisky 

    Highland Earl Scotch Whisky 1 Litre

    Highland Earl Smoked Reserve Whisky

    Highland Earl Whisky

    Irish Country Cream

    Kooliburra Australian Chardonnay

    Kooliburra Australian Shiraz

    Kooliburra Australian Shiraz Cab

    Old Hopking Dark Rum

    Old Hopking Premium White Rum

    Oliver Cromwell London Dry Gin 70cl

    Oliver Cromwell London Dry Gin 1 Litre

    Oliver Cromwell Pink Gin

    Origin Pure Cabernet Sauvignon

    Med Red IGP

    Peach Schnapps

    Pink Spritz Bundle

    Ravini Amaretto

    Rockstone Ridge Californian Merlot

    Single Malt Whisky Gift Pack

    Southern Belle Bourbon Liqueur

    Spiced Rum

    Summer Passionfruit Bundle

    The Fire Tree Sicilian Nero D'Avola

    This Loves... Malbec Shiraz

    This Monastrell Loves...

    Topaz Blue Premium Gin

    Toro Loco Merlot

    Toro Loco Spanish Rosé

    Toro Loco Superior

    Triple Distilled Vodka 70cl

    Triple Distilled Vodka 1L

    Vin de France Red

    Whisky Selection

    5 Year Old XO Brandy

    If you place an order for any such products to be delivered to an address in Scotland then they will be removed from your order and their value refunded to you. You will receive an e-mail explaining what has happened. We will still look to provide any other products in your order.

  • You will not be able to amend any delivery information once your order has been received; however if you are worried about missing your delivery be assured that most our carriers will attempt up to 3 times to deliver it or may be able to leave your parcel in a safe place or with a neighbour if you are not home.
  • Click here to see if weather conditions are affecting deliveries in your local area.

About CollectPlus