How do I return items I've purchased online?

While we hope you'll be happy with your order, we do have a simple and easy-to-follow returns process.

Royal Mail

Parcels under 61 x 46 x 46cm and weight under 15kg

Scan the QR code on the inside of your returns form using your mobile device, or alternatively click here for a FREE returns step by step guide. From here you can simply create your returns label, print it and attached it to your parcel.

No printer? No problem. You can to take your parcel to your nearest local Post Office branch which has label printing services available.

CollectPlus

Parcels under 90 x 50 x 50cm and weight under 15kg

Take your item(s), along with a completed returns form, to a CollectPlus collection point, attach the correct label to the packaging and send us the parcel.

Click here to find your nearest CollectPlus collection point.

For more information on CollectPlus returns or to create a new CollectPlus label, click here.

Return to your local Aldi

Simply head to your local Aldi and return your Specialbuy product, along with a completed returns form.

Products over 50kg in weight or supplied in more than 1 box cannot be returned to stores. To return these products you will need to arrange a home collection by contacting our customer service team here.

Did you know? Wine orders containing 15 bottles or less can be returned to any Aldi store.

Find your nearest ALDI store using our Store Finder.

Collection

Damaged wine orders over 15 bottles or parcels over 90 x 50 x 50cm or over 15kg in weight.

Click here to contact customer services for help on how to return your product.

Hermes

Alternatively if the above returns methods are not suitable and your item was delivered by Hermes, click here for the Hermes returns portal where you can follow instructions to generate and print a returns label for home collection or to return your order to your nearest ParcelShop.

Why not download the new Hermes mobile app here where you can make returning your parcel easier?

Your delivery note contains details of how and where you can return products, which can be found enclosed with your product.

Remember to complete your returns form accurately to help us understand your reason for return and allow us to process your refund as swiftly as possible.