How do I return items I've purchased online?

While we hope you'll be happy with your order, we do have a simple and easy-to-follow returns process.

Royal Mail

Parcels under 61 x 46 x 46cm and weight under 15kg


Take your item(s), along with a completed returns form, to a Royal Mail Post Office, attach the correct label to the packaging and send us the parcel. To find your nearest Royal Mail Post Office click here.

CollectPlus

Parcels under 90 x 50 x 50cm and weight under 15kg


Take your item(s), along with a completed returns form, to a CollectPlus collection point, attach the correct label to the packaging and send us the parcel.

Click here to find your nearest CollectPlus collection point.

For more information on CollectPlus returns or to create a new CollectPlus label, click here.

Return to your local Aldi

Simply head to your local Aldi and return your Specialbuy product, along with a completed returns form.

Products marked with a (*) on your delivery note cannot be returned to store, this includes wine and selected large items and online exclusives. Please choose an alternative returns option below.

Find your nearest ALDI store using our Store Finder.

Collection

Parcels over 90 x 50 x 50cm, weights 15kg or over, or marked with an (*).

Click here to contact customer services for help on how to return your product.

Hermes

Alternatively if the above returns methods are not suitable and your item was delivered by Hermes, follow the below link to Hermes returns portal where you can follow instructions to generate and print a returns label for home collection or to return your order to your nearest ParcelShop.

https://www.hermesparcelreturn.co.uk/

Your delivery note contains details of how and where you can return products, which can be found enclosed with your product.

Remember to complete your returns form accurately to help us understand your reason for return and allow us to process your refund as swiftly as possible.