Why can't I find Specialbuys Online?
We constantly refresh our Specialbuys range, taking items off the website after 3 weeks to make way for exciting new ones. To make sure you don’t miss out, we’ll give you an exclusive first look at our Specialbuys every Thursday before they hit the stores the following week. You can even pre-order your favourites - but remember, once they’re gone, they’re gone!Close
Why can't I buy certain Specialbuys on the website?
Our Specialbuys range is known for featuring everything from fashion must-haves to fishing essentials and fireworks. This diversity is one of the best things about the range, if we do say so ourselves - but unfortunately there are certain items that cannot be accepted by our carriers. As such, you won’t be able to purchase these products online. If you’ve spotted something you love, why not pop into your local store instead? You can find your nearest Aldi using our handy Store Finder.Close
Can I return Specialbuys to Stores?
Yes, Specialbuys bought online can be returned to our Stores.Close
How do I select to have my order delivered to a Collect+ collection point?
When placing your order you will be able to choose Collect+ as a delivery option on the Delivery Options page before you get to the Payment page of checkout.Close
How can I recall my order?
You won't be able to recall your order once it has been processed; however if you no longer want the items you have ordered you'll need to wait for the delivery to arrive, then follow the usual returns process.
If you're using the CollectPlus service and you wish to cancel your order, simply don't collect the parcel from the CollectPlus collection point. This method does not apply to our wines.
If you wish to return a wine order, please visit the Returns section.
Any uncollected orders will be returned to us after 10 days and a refund will be issued, but you may still be charged for the CollectPlus delivery cost.Close
How can I find an item's product code?
An item's product code will be displayed on the right-hand side of your screen, just above the product name.
The product code will be a 15-digit numerical code.Close
Will I be contacted if my order is changed due to stock shortages etc?
Yes, you will receive an email detailing any changes to your order before it is delivered.Close
How do I remove an item from my basket?
To remove an item from your basket, simply click the basket icon in the top right-hand corner of your screen, then click the Remove button next to the item that you wish to remove.Close
Can I save items in my basket and return to them later?
No, the items reserved in your basket will stay there for 30 minutes before being automatically removed.Close
Can I see my order history?
Yes, simply click on the Account link at the top of your screen. This option will only be available if you are logged into your Aldi account.Close
Can I order from the mobile app?
Yes, orders of Specialbuys and Wines can be placed through the mobile App.Close
Can I order from my mobile phone/tablet?
Yes, you can place orders from your phone or tablet's web browser using our responsive site.Close
I'm entering a product code in the search box online, but nothing is showing up?
If the product code isn't bringing up the product you're looking for, try typing the product's name into the search box instead.Close
How can I leave a product or recipe review?
To review one of our products or recipes, simply make your way onto the product or recipe page and scroll to the bottom.
The Customer Reviews section will be visible - simply click "Submit review" and fill out the necessary fields.Close
- Where can I enter my voucher code?
Is your website accessible?
We have done our best to make our website accessible to users with a wide range of cognitive, physical and visual disabilities. We are currently reviewing our website and plan to make improvements to improve accessibility.
If you are disabled and have any problems using the site we would like to hear from you. Simply email us at firstname.lastname@example.org.
How much will it cost to add a gift message to my order?
If you send a gift, you can add your own personalised message free of charge.Close
If I send a gift, will the recipient be able to see the price?
We’re really careful to remove all price information from the delivery note. However, some of our products may include the price on the packaging. Close
Can a gift recipient request details of the sender from Aldi?
If the sender doesn’t include their name in the gift message, we won’t be able to tell the recipient who the gift is from due to data protection laws. The only exception to this is if there are legal concerns, such as the prevention of crime.Close
Will Aldi store my information if I receive a gift order?
We’ll never save a gift recipient’s information, as we have not received their consent to do so.Close
- Can the recipient return a gift item to a local Aldi store?
If the recipient returns a gift item, who will receive the refund?
If a recipient decides to return any products to us, we’ll give the refund to the payee.Close
How do I order a large item?
Ordering a large item couldn’t be simpler. After adding a product to a basket, you will be given one delivery option at the checkout, Large Item Delivery. And even better, you get to choose which day we deliver your product from Monday to Saturday up to 2 weeks from the date you place your order.
Click here to learn more about Large Item Delivery.Close