- Can I order grocery products online via Click & Collect?
How do I return grocery items from my order?
If you are unhappy with any of the items in your Click & Collect order, just bring them back to your collection store and one of our colleagues will be happy to return them, provided they meet the conditions below.
Change of Mind – ALDI’s 60 Day In Store Returns Policy
Sometimes you can buy something and when you get home, it’s “just not quite right”. We understand this. As such we offer our customers a 60 day returns policy, however in order to take advantage of this extended right to change your mind the Product you return must be returned to store:
(a) in resalable condition;
(b) in the supplied packaging;
(c) if part of a multi-part set, with all parts of the multi-part set; and
(d) with the returns form enclosed with the Product.
Please ensure you bring proof of purchase with you when returning any Product to store. For online grocery orders, this is the email you received when you collected your order.
If you have any questions about our online returns and refunds policy or if you would like to discuss a replacement please contact our Customer Services Team here.Close
Can I see my order history?
Yes, simply click on the Account link at the top of your screen. This option will only be available if you are logged into your Aldi account.Close
Why can't I find Specialbuys online?
We constantly refresh our Specialbuys range, taking items off the website after 3 weeks to make way for exciting new ones. To make sure you don’t miss out, we’ll give you an exclusive first look at our Specialbuys every Thursday before they hit the stores the following week. You can even pre-order your favourites - but remember, once they’re gone, they’re gone!Close
How can I cancel or change what I've ordered?
You won't be able to cancel or change your order once it has been processed; however if you no longer want the items you have ordered you'll need to wait for the delivery to arrive, then follow the usual returns process.
If you're using the CollectPlus service and you wish to cancel your order, simply don't collect the parcel from the CollectPlus collection point.
If you wish to return a wine order, please visit the Returns section.
Any uncollected orders will be returned to us after 10 days and a refund will be issued, but you may still be charged for the CollectPlus delivery cost.
Click here for more information on returns.Close
How do I select to have my order delivered to a CollectPlus collection point?
When placing your order you will be able to choose CollectPlus as a delivery option on the Delivery Options page before you get to the Payment page of checkout.Close
Why can't I buy certain Specialbuys on the website?
Our Specialbuys range is known for featuring everything from fashion must-haves to fishing essentials and fireworks. This diversity is one of the best things about the range, if we do say so ourselves - but unfortunately there are certain items that cannot be accepted by our carriers. As such, you won’t be able to purchase these products online. If you’ve spotted something you love, why not pop into your local store instead? You can find your nearest Aldi using our handy Store Finder.Close
I have placed a pre-order, when can I expect it to be delivered?
Our pre-order service allows you to order and pay for items now, which we will send to you when they come into stock.
A pre-order item will display an estimated dispatch date, however if we can send this to you early we will!
If you have placed a standard delivery order which contains pre-ordered items, delivery will be made within 3-5 working days from the estimated dispatch date.
Large item or High Value Item Delivery
If you have placed an order which contains a pre-ordered large or high value item, delivery will be made within 2-7 working days from the estimated dispatch.Close
Can I return Specialbuys to Stores?
Yes, most Specialbuys purchased online can be returned to our stores. Items which cannot be returned to store will be marked with a (*) on your delivery note. Please follow the instructions on the back of your delivery note for items marked with a (*).Close
How do I order a large item?
Ordering a large item couldn't be simpler. After adding a product to a basket, you will be given one delivery option at the checkout, Large Item Delivery.Close
Will I be contacted if my order is changed due to stock shortages etc?
Yes, you will receive an email or call detailing any changes to your order before it is delivered.Close
Can I order from my mobile phone/tablet?
Yes, you can place orders from your phone or tablet's web browser using our responsive site.Close
Can I order from the mobile app?
Yes, orders of Specialbuys and Wines can be placed through the mobile App.Close
How do I remove an item from my basket?
To remove an item from your basket, simply click the basket icon in the top right-hand corner of your screen, then click the Remove button next to the item that you wish to remove.Close
How can I find an item's product code?
An item's product code will be displayed on the left-hand side of your screen, just below the product name.
The product code will be a 15-digit numerical code.Close
Can I save items in my basket and return to them later?
Items will be reserved in your basket for 30 minutes.
After this time, stock will no longer be reserved for you, however the item will remain in your basket should you wish to continue your purchase at a later time. Subject to stock availability.
If the item has sold out it will be automatically removed from your basket.Close
- Can the recipient return a gift item to a local Aldi store?
I'm entering a product code in the search box online, but nothing is showing up?
If the product code isn't bringing up the product you're looking for, try typing the product's name into the search box instead.Close
- Where can I enter my voucher code?
Why isn't my voucher code working?
Voucher codes can be entered at the checkout page. To successfully redeem the voucher please ensure the code is entered exactly as displayed without any spaces.
Our promotional codes can be used for one purchase per person only and may only be valid for a limited period of time or with a limited quantity of redemptions. Some codes may only be redeemable against particular products.
More Voucher information can be found in our Website Terms of Sales, which can be found at https://www.aldi.co.uk/customer-services/terms-and-conditions.Close
If I send a gift, will the recipient be able to see the price?
We’re really careful to remove all price information from the delivery note. However, some of our products may include the price on the packaging.Close
How much will it cost to add a gift message to my order?
If you send a gift, you can add your own personalised message free of charge.Close
Will Aldi store my information if I receive a gift order?
We’ll never save a gift recipient’s information, as we have not received their consent to do so.Close
Can a gift recipient request details of the sender from Aldi?
If the sender doesn’t include their name in the gift message, we won’t be able to tell the recipient who the gift is from due to data protection laws. The only exception to this is if there are legal concerns, such as the prevention of crime.Close
How can I leave a product or recipe review?
To review one of our products or recipes, simply make your way onto the product or recipe page and scroll to the bottom.
The Customer Reviews section will be visible - simply click "Submit review" and fill out the necessary fields.Close
What is an online exclusive product?
We offer a range of online exclusive products throughout the year. These products will not be available in store and can only be purchased online.Close
High value item delivery costs?
Selected high value products will be sent with our specialist courier through our large item delivery service to provide a more secure delivery. This service incurs a small delivery cost of £6.95.Close
Large quantity order restrictions
We apply limits on some of our products to protect stock availability, ensuring as many customers as possible are able to buy our products.Close
I have ordered other items along with my hamper(s), when will I receive them?
If you have ordered other items along with your pre-ordered hamper(s), rest assured these other items will be sent to you separately, without delay. Your items may arrive in multiple parcels.
The courier will provide updates about your parcels as your deliveries progress.
Funds will be charged to your card at the time you place your order.Close
How will my online order be packaged?
We are committed to delivering responsibly packaged goods and our range is constantly reviewed.
Where possible, most of our products will be packed and wrapped in recyclable or reusable materials. However, due to the size and weight of some products, you might receive a package in a specialist or manufacturer's package.
Click here for more information on how we are tackling packaging and plastic waste throughout our business.Close