Online Orders
  • Yes, simply click on the Account link at the top of your screen. This option will only be available if you are logged into your Aldi account.
  • We constantly refresh our Specialbuys range, taking items off the website after 3 weeks to make way for exciting new ones. To make sure you don’t miss out, we’ll give you an exclusive first look at our Specialbuys every Thursday before they hit the stores the following week. You can even pre-order your favourites from 8am Sunday - but remember, once they’re gone, they’re gone!

  • If you have changed your mind once you have placed your order you can contact us requesting to change or cancel your order by emailing us: This link is also provided in your confirmation email. Please avoid sending multiple emails to this inbox as this may delay the overall response time.

    IMPORTANT: It may not be possible to action your request successfully if your order has already started processing through our warehouse.

    Cancelling your full order or part of your order

    Providing your order has not already started processing through our warehouse we may be able cancel your full order or a particular line from your order. The sooner you contact after placing your order the more likely we may be able to action your request successfully. You must provide your order number for us to action a cancellation. Please note: If your full order is cancelled we will also process a refund for any shipping cost you have paid.

    Changing your order

    We unable to swap or change items, sizes and variants within your order. We are also unable to increase or reduce item quantities within your order.

    Changing your details

    Providing your order has not already started processing through our warehouse we may be able to amend details such as delivery and email address. The sooner you contact after placing your order the more likely we may be able to action your request successfully. You must provide your order number and tell what which details you require us to amend.

    Please note: If your delivery address is amended your dispatch email will feature the original address, however we can confirm that this has been amended with our warehouse and couriers and your order will be delivered to the new address.

    Click & Collect Orders

    You can make changes to your order with no charge up until 11.50pm the night before collection. Please login into your account to amend your Click & Collect order here. For all other queries please contact Customer Services.

  • When placing your order you will be able to choose CollectPlus as a delivery option on the Delivery Options page before you get to the Payment page of checkout.
  • Our Specialbuys range is known for featuring everything from fashion must-haves to fishing essentials and fireworks. This diversity is one of the best things about the range, if we do say so ourselves - but unfortunately there are certain items that cannot be accepted by our carriers. As such, you won’t be able to purchase these products online. If you’ve spotted something you love, why not pop into your local store instead? You can find your nearest Aldi using our handy Store Finder.

  • Our pre-order service allows you to order and pay for items now, which we will send to you when they come into stock.

    A pre-order item will display an estimated dispatch date, however if we can send this to you early we will!

    Click here to track your delivery using your order number

    Standard Delivery

    If you have placed a standard delivery order which contains pre-ordered items, delivery will be made within 3-5 working days from the estimated dispatch date.

    Large Item Delivery

    If you have placed an order which contains a pre-ordered large item, delivery will be made within 2-7 working days from the estimated dispatch.

    Extra Large item Delivery

    If you have placed an order which contains a pre-ordered extra large item, delivery will be made within 2-7 working days from the estimated dispatch.

  • Yes, most Specialbuys purchased online can be returned to our stores. Items which cannot be returned to store will be marked with a (*) on your delivery note. Please follow the instructions on the back of your delivery note for items marked with a (*).

  • Ordering a large item couldn't be simpler.

    After adding a large product to a basket, you will be given two delivery option at the checkout:

    - Standard Large Item Delivery (Standard delivery for large items is 2-7 working days).

    - Named Day Delivery (please note next day delivery can be selected through the named day option).


    When adding an extra large product to a basket you will only be given the option of standard extra large item delivery at the checkout. Standard delivery for extra  large items is 2-7 working days. 

  • Yes, you will receive an email or call detailing any changes to your order before it is delivered.
  • Yes, you can place orders from your phone or tablet's web browser using our responsive site.
  • Yes, orders of Specialbuys and Wines can be placed through the mobile App.
  • To remove an item from your basket, simply click the basket icon in the top right-hand corner of your screen, then click the Remove button next to the item that you wish to remove.
  • An item's product code will be displayed on the left-hand side of your screen, just below the product name.

    The product code will be a 15-digit numerical code.

  • Items will be reserved in your basket for 30 minutes.

    After this time, stock will no longer be reserved for you, however the item will remain in your basket should you wish to continue your purchase at a later time. Subject to stock availability.

    If the item has sold out it will be automatically removed from your basket.

  • As we remove the price of gift items from the delivery note, the recipient won't be able to return items in store. However, they can use our other standard return methods - please click here for more information on how to return an online product.

  • If the product code isn't bringing up the product you're looking for, try typing the product's name into the search box instead.
  • If you want to use a voucher code, you can add it on the shopping basket page -

    1. On the shopping basket page, click the add a voucher link just above your order total towards the bottom of the page.

    2. Enter your code

    3. Click apply

  • Voucher codes can be entered at the checkout page. To successfully redeem the voucher please ensure the code is entered exactly as displayed without any spaces.

    Our promotional codes can be used for one purchase per person only and may only be valid for a limited period of time or with a limited quantity of redemptions. Some codes may only be redeemable against particular products.

    More Voucher information can be found in our Website Terms of Sales, which can be found at

  • We’re really careful to remove all price information from the delivery note. However, some of our products may include the price on the packaging.
  • If you send a gift, you can add your own personalised message free of charge.
  • We’ll never save a gift recipient’s information, as we have not received their consent to do so.
  • If the sender doesn’t include their name in the gift message, we won’t be able to tell the recipient who the gift is from due to data protection laws. The only exception to this is if there are legal concerns, such as the prevention of crime.
  • To review one of our products or recipes, simply make your way onto the product or recipe page and scroll to the bottom.

    The Customer Reviews section will be visible - simply click "Submit review" and fill out the necessary fields.

  • We offer a range of online exclusive products throughout the year. These products will not be available in store and can only be purchased online.
  • We apply limits on some of our products to protect stock availability, ensuring as many customers as possible are able to buy our products.
  • We are committed to delivering responsibly packaged goods and our range is constantly reviewed.

    Where possible, most of our products will be packed and wrapped in recyclable or reusable materials. However, due to the size and weight of some products, you might receive a package in a specialist or manufacturer's package.

    Click here for more information on how we are tackling packaging and plastic waste throughout our business.

  • Hampers are available to pre-order now for delivery before Christmas!

    We will start sending out hampers from the estimated dispatch date. We’ll send you a tracking link once your full order is on its way.

    Hamper estimated dispatch dates: 28/11/21

    Find all of our hampers here

    Funds will be charged to your card at the time you place your order.

  • If you have ordered other items along with your pre-ordered hamper(s), rest assured these other items will be sent to you separately, without delay.

    If you receive your delivery and there appears to be items missing, rest assured these may be arriving in a separate parcel(s), your delivery note will state if some items have been dispatched separately.

    The courier will provide updates about your parcels as your deliveries progress.

  • If you have an issue with your hamper order you can contact our customer services team here.

    Please note hampers cannot be returned to stores.

Online Grocery Click & Collect
  • Yes, Click & Collect is available! We are now rolling out our online Click & Collect service for groceries. Please visit, where you can browse our online range and check if the Click and Collect service is available in your area.

  • If you are unhappy with any of the items in your Click & Collect order, just bring them back to your collection store and one of our colleagues will be happy to return them, provided they meet the conditions below.

    Change of Mind – ALDI’s 60 Day In Store Returns Policy

    Sometimes you can buy something and when you get home, it’s “just not quite right”. We understand this. As such we offer our customers a 60 day returns policy, however in order to take advantage of this extended right to change your mind the Product you return must be returned to store:

    (a) in resalable condition;

    (b) in the supplied packaging;

    (c) if part of a multi-part set, with all parts of the multi-part set; and

    (d) with the returns form enclosed with the Product.

    Please ensure you bring proof of purchase with you when returning any Product to store. For online grocery orders, this is the email you received when you collected your order.

    Any questions?

    If you have any questions about our online returns and refunds policy or if you would like to discuss a replacement please contact our Customer Services Team here.

For more Grocery Click & Collect queries, click here.