1. OVERVIEW OF THIS POLICY AND WHO WE ARE
Finally, our Site and App are not intended for children and we do not knowingly collect data relating to children.Close
Who we are
Email address: firstname.lastname@example.org
Postal address: Holly Lane, Atherstone, Warwickshire, CV9 2SQClose
Privacy complaints procedure
You always have the right to make a complaint to the Information Commissioner's Office (“ICO”) if you think your data is being misused. The ICO is the UK’s supervisory authority for data protection issues (www.ico.org.uk).
We always appreciate the chance to try to deal with any data protection concerns before they are referred to the ICO so, if you are happy to do so, please do not hesitate to contact us using the details above so that we can try to help you out in the first instance.Close
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us using the details set out in the “Contact Details” section above.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent where this is required or permitted by law.Close
Informing us of changes to your data
It is important that the personal data we hold about you is accurate and current. As such you can use your ‘My Account’ page to amend a number of the details which we hold about you. For example, if you replace your credit card, you can click on the ‘delete card’ button in the ‘Payment Details’ area of the ‘My Account’ page and your old card’s information will be removed from your account.Close
- Third-party links
Governing Law and Jurisdiction
2. THE DATA WE COLLECT ABOUT YOU
The data we collect about you
“Personal data” means any information about an individual from which that person can be identified. It does not include data where the identity of the person concerned has been removed (which is called “Anonymised Data”).
We may collect, use, store and transfer different kinds of personal data about you. This can be broken down into the following categories:
- Identity Data includes your name, username or similar identifier, marital status, title, date of birth and gender (this will primarily be text based, but could also include audio, photos, videos and other forms of media).
- Contact Data includes billing address, delivery address, email address and telephone numbers.
- Financial Data includes bank account and payment card details.
- Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
- Technical Data includes the internet protocol (IP) address of your device, details of the cookies on your device, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our Site / App.
- Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, reviews, feedback and survey responses.
- Usage Data includes information about how you use our Site / App, products and services.
- Marketing and Communications Data includes your preferences in receiving marketing communications from us and our third-parties and your communication preferences.
We do not collect any “Special Category Data” about you. Special Category Data includes details about your race or ethnicity, religious or philosophical beliefs, sexual orientation, political opinions, trade union membership and information about your health, genetic or biometric data. Nor do we collect any information about criminal convictions and offences.Close
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with our products or services). In this case, we may have to cancel a product delivery or service you have with us (but we will notify you if this is the case at the time). Close
You may give us personal data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes:
- Information that you provide by filling in forms on our Site / App: This includes information provided:
at the time of registering to use our Site / App;
when subscribing to a newsletter;
through a contact form (whether on our Site / App or by any other means);
when posting material such as ratings and reviews;
when requesting further services; or
when searching for a product;
- Social Media: Information that you provide to us on our Social Media pages, such as Facebook, Twitter, Pinterest, Snapchat, Instagram and LinkedIn;
- Order details: Information that you provide in relation to an order or a product you have purchased. This includes details of any cards which you have successfully used to purchase products on the Site. These card details will be stored and visible to you in the ‘Payment Details’ area of your ‘My Account’ page. Please note, if you no longer wish us to keep your card details for making future purchases, you can click on the ‘delete card’ button and your card information will be removed from your account;
- App details: Information that you provide when you download or otherwise register on the App, use the App or share data via any social media functions on the App (which may include the phone number of the device used to use the App, your username and password on the App and other App registration information);
- Competition details: Information that you provide when you enter one of our competitions or participate in one of our promotions;
- Troubleshooting details: Information that you provide when you report a problem with our Site / App;
- Wi-Fi details: Information that you provide when accessing Wi-Fi services in our Stores;
- Survey details: Information that you provide through surveys or when asked to give your opinions about our services and products;
- Contact details: Information that you provide when contacting our Customer Services Team or otherwise corresponding with us; and/or
- Transaction details: Details of transactions which you carry out with us (whether through our Site / App or otherwise) and of the fulfilment of your orders (such as your intended delivery address and financial details).
Automated technologies or interactions
We may also collect and process the following data automatically when you use our Site / App:
- the internet protocol (IP) address of your device, your login information, details of the type of device you use, a unique device identifier (for example, your device's IMEI number, the MAC address of your device's wireless network interface, or the mobile phone number used by your device), mobile network information, your browser type and version, your time zone setting, browser plug-in types and versions, operating system and platform;
- information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our Site / App (including date and time), products you viewed or searched for, page response times, download errors and bugs, the length of your visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the Site / App and any phone number used to call our customer service number;
- information stored on your device which you consent to share with us (such as contact information, friend lists, login information, photos, videos or other digital content) (you can typically turn off this functionality at any time by changing the relevant settings for the App on your device);
- any details of your current location which you consent to share with us (you can typically turn off this functionality at any time by turning off the ‘location services’ settings for the App on your device); and
- information provided to us by third-parties (including, for example, business partners, sub-contractors in technical, Wi-Fi, payment and delivery services, advertising networks, analytics providers, search information providers and credit reference agencies).
We may also receive Technical Data about you if you visit other websites employing our cookies, please see Section 6 (Cookies Policy) for further details.Close
Third parties or publicly available sources
We may receive Anonymised Data and/or Aggregated Data from various third-parties and public sources such as those set out below:
- data from analytics providers, advertising networks (such as Google AdWords / Google Shopping) and search information providers (all of which may be based outside the EU); and
- contact, Financial and Transaction Data from providers of technical, payment and delivery services (which may be based outside the EU).
4. HOW WE USE YOUR PERSONAL DATA – GENERAL SITE
How we use your personal data - General Site
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data where:
- we need to perform the contract we are about to enter into or have entered into with you;
- it is necessary for our legitimate interests (or those of a third-party) and your interests and fundamental rights do not override those interests;
- we need to comply with a legal or regulatory obligation; and/or
- you have specifically consented to us using your personal data in a particular way.
Click here for a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. Please note that we may:
- process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data;
- combine information from other sources with information you give to us and that which we collect about you; and
- use this combined information for the purposes set out here.
5. HOW WE USE YOUR PERSONAL DATA – SPECIAL PURPOSES
How we use your personal data - Special Purposes
6. COOKIES POLICY
- What are cookies
- personalise our Site / App to you. For example, to try and ensure that language and region displays are correctly configured for you;
- allow you to use our Site / App in a way that makes your browsing experience more convenient. For example, by allowing you to store items in an electronic shopping basket;
- place advertisements for our products / services on: (a) our Site / App; and (b) other sites / apps involved in advertising or partnership networks in which we participate;
- personalise the advertisements which we place to you;
- make recommendations to you about products or services you might like, based on those products and services you have purchased, or those which have been purchased by other customers;
- improve our Site / App. For example, knowing how our users navigate our Site / App and use its features allows us to streamline the user experience, speed up searches, identify bugs, make enhancements and ultimately get you to the right page and product faster;
- review the popularity of our products and advertisements with reference to platform, location and other related factors;
- estimate our audience size and usage pattern;
- provide faster and more personal service by collecting information in respect of any accounts which you have on our Site / App;
- collect Anonymised Data about the websites from which users have travelled to our Site / App;
- store information about any preferences which you set, so we can do things like greet you personally and speed up your log-in when you come back to our Site / App;
- identify which of your device(s) you use to access our Site / App or any account which you have registered on it; and
- prevent credit fraud and various forms of cyber-crime.
The cookies we use:
- may persist on your device between visits to our Site / App, so that, for example, we can identify you when you visit again; and
- may be provided either by us or by third-party service providers (such as analytics and search engine providers).
You can set your browser to accept or reject certain cookies or, if you prefer, you can set your browser to alert you each time a cookie is detected. Previous cookies that have been stored on your device can also be deleted. However, if you block our cookies or you subsequently delete a cookie that has been placed on your device, it will not be possible for you to use our Site / App effectively as our systems rely on cookies to identify you as the user.Close
- Cookies we use
7. DISCLOSURES OF YOUR PERSONAL DATA
Disclosure of your personal data
- in particular, to the specific third-parties described in the tables in Section 4 (How we use your personal data – General Website) and Section 5 (How we use your personal data – Special Purposes)
- to other companies in the ALDI Group (which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006). This includes ALDI Stores (Ireland) Limited, registered in Ireland under registration number 294035, whose registered address is at 67-68 Fitzwilliam Square, Dublin 2 D02 R284;
- to service providers acting as processors or joint controllers who provide us with IT and system administration services;
- to professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers who provide us with consultancy, banking, legal, insurance and accounting services;
- to HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers who require reporting of processing activities in certain circumstances;
- if we are under a duty to disclose or share your personal data in order to comply with any legal obligation or to protect our rights, property, or safety, or the rights, property or safety of our customers, or others. This includes exchanging information with: (a) the police or other investigatory or law enforcement authorities; and (b) companies and organisations involved in fraud protection and credit risk reduction; and/or
Disclosure of Anonymised Data or Aggregated Data
We may also share Anonymised Data or Aggregated Data to third-parties such as:
- our advertisers; and
- analytics and search engine providers that assist us in the improvement and optimisation of our Site / App.
This Anonymised Data will be collected using cookies in a way which alone cannot identify any individual.Close
We will never share your personal data with any company outside the ALDI Group (as defined above) for non-ALDI related marketing purposes. Close
8. INTERNATIONAL TRANSFERS
The data that we collect from you will be stored on secure servers within the European Economic Area ("EEA"). The majority of such data is held within the UK.
Certain information may be accessed and processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services (such as content moderation or the maintenance of our data storage facilities).
We may also share your personal data within the ALDI Group (as defined above). This may also involve transferring your data outside the EEA.
Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
- the transfer will be to a country that has been deemed to provide an adequate level of protection for personal data by the European Commission;
- we will use specific contracts approved by the European Commission which give personal data the same protection it has in Europe; or
- where we use providers based in the US, we may transfer data to them if they are part of the “Privacy Shield” scheme. This scheme requires them to provide similar protection to personal data shared between the Europe and the USA.
9. DATA SECURITY
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In particular:
- we are independently checked each year to confirm that we meet payment card industry data security standards; and
- we use ‘Transport Layer Security’ (“TLS”) technology. TLS technology helps prevent you from inadvertently revealing personal details using an unsecured connection.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Please note that, notwithstanding the steps we take, the transmission of information via the internet can never be completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site / App.Close
10. DATA RETENTION
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes. We typically retain this information for a further six to twelve months to ensure that no relevant claim has been made within that six year period before we dispose of it.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.Close
11. YOUR LEGAL RIGHTS
Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. If you wish to exercise any of the rights set out above, please contact us using the details set out in the “Contact Details” section in Section 1 (Overview of this policy and who we are). A summary of the rights you have is set out below:
- Opting-out of Marketing: You can ask us or third-parties to stop sending you marketing communications at any time by: (a) visiting our unsubscribe page (www.aldi.co.uk/unsubscribe-me) and following the instructions provided; (b) by using the “unsubscribe” link at the bottom of any marketing communications which we send to you; or (c) by contacting us at any time using the details set out in the “Contact Details” section Section 1 (Overview of this policy and who we are).
- Data Subject Access Requests: You have the right to request access to your personal data. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
- Correction: You have the right to request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
- Erasure: You have the right to request we erase your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. Please note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
- Processing Objection: You have the right to object to us processing your personal data where we are relying on a legitimate interest (or those of a third-party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
- Processing Restriction: You have the right to request we restrict the processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
- Data Transfer: You have the right to request we transfer your personal data to you or to a third-party. We will provide to you, or a third-party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
- Withdrawing consent: You have the right to withdraw your consent to processing where we are relying on that consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.Close
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.Close
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. Close