Returns and Refunds
  • Change of Mind – Legal Rights

    Sometimes you can buy something and when it arrives, it’s “just not quite right”. We understand this. For most Products bought online you have a legal right to change your mind within 14 days and receive a refund.

    If you are outside this 14 day period we also have a more generous 60 day online returns policy, see the section below for more details.

    Products should ideally be returned in the original packaging, in a resalable condition, but we understand if this isn’t always possible.

    Details of how and where you can return Products purchased online can be found on the returns form enclosed with your Product, or at Section 11 of our Terms of Sale T&Cs.

    Please note some Products cannot be returned simply because you have changed your mind. This includes Products sealed for health protection or hygiene purposes (once they have been unsealed). Further details can be found at Section 10.3.4 of our Terms of Sale T&Cs.

    Change of Mind – ALDI’s 60 Day Online Returns Policy

    In addition to your legal rights, we also offer our customers a more generous 60 day returns policy, however in order to take advantage of this extended right to change your mind the Product you return must be returned:

    (a) in a resalable condition;

    (b) in the supplied packaging;

    (c) if part of a multi-part set, with all parts of the multi-part set; and

    (d) with the returns form enclosed with the Product on delivery.

    To receive a refund, you can either simply send your Product with your returns form or bring it into store with proof of purchase.

    Details of how and where you can return Products purchased online can be found on the returns form enclosed with your Product, or at Section 11 of our Terms of Sale T&Cs.

    Return of Wine or Online Exclusive Specialbuys

    Please note you can’t return cases of Wine or “Online Exclusive” Specialbuys bought online to store.

    Any questions?

    If you have any questions about our online returns and refunds policy or if you would like to discuss a replacement please contact our Customer Services Team here.

  • Change of Mind – ALDI’s 60 Day

    In Store Returns Policy Sometimes you can buy something and when you get home, it’s “just not quite right”. We understand this. As such we offer our customers a 60 day returns policy, however in order to take advantage of this extended right to change your mind the Product you return must be returned to store:

    (a) in resalable condition;

    (b) in the supplied packaging;

    (c) if part of a multi-part set, with all parts of the multi-part set; and

    (d) with the returns form enclosed with the Product.

    Please ensure you bring proof of purchase with you when returning any Product to store.

    Any questions?

    If you have any questions about our in store returns and refunds policy please contact our Customer Services Team here.

  • Faulty Products – Legal Rights

    During the expected life of your Product, your legal rights entitle you to the following:

    (a) up to 30 days: if your Product is faulty, then you can get a refund.

    (b) up to 6 months: if your faulty Product cannot be repaired or replaced, then you are entitled to a full refund, in most cases.

    (c) up to 6 years: if the Product can be expected to last up to 6 years, you may be entitled to a repair or replacement, or, if that does not work, some of your money back.

    If you have a faulty Product covered by these rights then, to receive your refund:

    • if you purchased the Product online – details of how and where you can return Products can be found on the returns form enclosed with your Product, or at Section 11 of our Terms of Sale T&Cs; and

    • if you purchased the Product in store – simply return your Product to store along with a valid receipt.

    If you have any questions about this process, or would like to discuss a replacement, please contact our Customer Services Team here.

    Extended Warranty Service for Special Buys

    Certain Products may be offered with warranties which extend your rights to obtain repairs or replacements for the Products from anything to 12 months to 3 years.

    As such, if your Product has a warranty, falls outside ALDI’s 60 day return period, and is faulty, then the fastest way to rectify the problem is to contact the manufacturer’s helpline for assistance and an experienced operator will take you through your options.

    There is an information plate on the back of lots of our products that gives you all the details you need to get in touch with the manufacturer.

    Please keep your receipt handy when you call the helpline operator. If they cannot provide a repair/ replacement or you have no manufacturers’ warranty, then please contact our Customer Services Team here.

    More information about warranties

    Details of the warranties applicable to different Products can be found on our Warranty Search engine, which can be found here.

    For any more information about warranties, click here.

  • While we hope you’ll be happy with your order, we do have a simple and easy-to-follow returns process.

    1) You can return your order via Royal Mail

    Take your item(s), along with a completed Returns form, to a Royal Mail Post Office, attach the correct label to the packaging and send us the parcel. You can find your nearest Royal Mail Post Office at www.postoffice.co.uk/branch-finder.

    2) You can return your order via CollectPlus

    Take your item(s), along with a completed Returns form, to a CollectPlus collection point, attach the correct label to the packaging and send us the parcel. Click here to find your nearest CollectPlus collection point.

    3) You can return your order to your local store (Specialbuys only)

    Simply head to your local Aldi and return your Specialbuy product, complete with the original receipt.

    4) If you are returning a product delivered through large item delivery, please contact customer services to return your product.

    Click here to learn more about large item delivery.

  • Yes. If you wish to replace or exchange your order, please contact Aldi Customer Services on 0800 042 0800.
  • If you would like to replace or exchange an item, simply call our Customer Services Team, who can arrange this for you.
  • We hope there will be no problems with your order, but if you do need to return anything, we have some simple processes in place.
     
    If you have a faulty product that you bought within the past 12 months, then please contact the warranty company with proof of purchase. If they cannot provide a repair/ replacement or you have no manufacturers’ warranty, then please contact our Customer Services Team for assistance.
     
    If you simply change your mind, that's fine too - just send it back to us within 60 days of purchase, with the receipt, for a full refund.
     
    However, there are a few exceptions. Underwear, earrings and other pierced jewellery can’t be returned or replaced under ‘change of mind’ due to hygiene guidelines. Similarly, chilled and frozen food is non-returnable under ‘change of mind’ due to the chill/freeze chain being broken. 
  • If you are experiencing a quality issue with your wine order please contact our Customer Services team.

  • No, your statutory rights will not be affected if you return/attempt to return any items bought online.
  • To return a damaged or faulty item and get a refund, simply fill in a Returns form - completing the relevant section with the appropriate Return code - and take the item to a Collect+ collection point or Royal Mail Post Office. If your hamper itself, or an item within the hamper is damaged, please contact our Customer Service team who will be happy to help you.


    If you would like to replace or exchange an item, simply call our Customer Services Team, who can arrange this for you.

  • Yes, but the refund will only see you reimbursed for the amount that you paid for the item at the time of purchase, and not the full price.
  • Under the Consumer Contracts Regulations 2013, you may cancel your order and obtain a full refund if you request a cancellation within 14 days of receipt of the goods (or if your order contains a number of items that are delivered separately, from receipt of the last item).

    Should you wish to cancel your order please contact our Customer Services Team.

  • Yes. As long as you have some proof of purchase, you can return an item.

  • Once we have received your returned item(s) at our returns centre, we will issue a refund to the payment card you used to pay for your order. We will send you an email once your refund has been processed. Please allow 10-14 working days for the refund to show in your account, depending on your card issuer.
  • If you wish to return a large item product please contact Aldi Customer Services on 0800 042 0800.

    Click here to learn more about Large Item Delivery.