Why are some prices different in store for alcohol in Scotland and Wales?
On 1st May 2018 in Scotland and 2nd March in Wales, legislation was introduced that means that the pricing of alcohol must be at least 50p per unit.
Prices and “Alcohol by Volume” or “ABV” measurements in our Scottish and Welsh stores may vary to the prices and “Alcohol by Volume” or “ABV” displayed online.Close
I have left my debit/ credit card in store, how can I get it back
In the event of losing any personal belongings, please return to store to check if this has been handed in.
Any debit/ credit cards left at the till will be stored securely, however in the interest of customer safety these are destroyed after 3 days.Close
I have left some shopping in store, how can I get this back?
In the event of leaving any shopping in store, please return to store and check if this has been handed in. Please return with your receipt as this will be needed to verify the shopping in question.Close
- I am not happy with a product and want a refund.
- How can I get assistance for my item which is still under warranty?
- How do I return a faulty item?
- What is Aldi's returns policy?
- When can I buy a Specialbuy product?
- What hours are your stores open?
- Where is my local store?
I have been double charged for an item in my local store, how do I get a refund?
As much as we try and avoid instances such as this, mistakes can happen. Please accept our apologies and return to store with your receipt for a refund of the additional payment taken.Close
- Is 'Parking Eye' a part of Aldi?
Why have I received a parking charge?
Aldi store car parks have a limited parking time to ensure that, wherever possible, there are parking spaces available to all customers. Terms and conditions are clearly displayed in each of our car parks.
If you overstay the published maximum parking time you may incur a parking charge.
If you wish to appeal this charge please visit www.parkingeye.co.uk or call Aldi's Car Park Management Department on 0800 042 0800.Close
I used the terminal in store but have received a parking charge, why is this?
The terminal systems are introduced when the ANPR cameras are still not preventing people from abusing the car park and our customers are unable to find spaces to shop in store.
This terminal system links up to the cameras so the registration is matched against the picture taken by the ANPR camera.
This ensures that the person driving the vehicle was using the store whilst being parked in the car park.
Should this condition not be followed a charge will be incurred as it would indicate that the store was not used. This charge can then be appealed with ParkingEye or with Aldi ourselves if you were shopping in one of our stores at the time or can provide proof of purchase.Close
- How do I appeal a parking charge?
- How do I enter the Like Aldi Tell Aldi competition?
I have been issued an Aldi eGift card but I do not have a printer. Can I still use this in store?
Yes, please ensure you have the unique 32 digit ID code to hand at the till. This will enable the cashier to enter this code into the till system.Close
I don’t have an email address. How will I be issued an eGift card?
Don’t worry, we can send you a paper version of the eGift card if you are unable to receive it electronically.Close
How long will eGift cards be valid for?
eGift cards are valid for five years from the date of issue.Close
Can I use eGift card on all Aldi platforms?
No. The eGift cards can only be redeemed at store checkout. eGift cards cannot be used online, Click & Click or on self-scan checkouts.Close
Does my eGift card need to be used at the supermarket in one transaction?
No. eGift cards can be used in multiple transactions and on multiple visits, until the balance has been spent. You can use as many codes in one transaction as you like.Close
Can the store check the balances of the eGift card?
Yes, the cashiers are able to check the balance.Close