Why are some prices different in store for alcohol in Scotland and Wales?
On 1st May 2018 in Scotland and 2nd March in Wales, legislation was introduced that means that the pricing of alcohol must be at least 50p per unit.
Prices and “Alcohol by Volume” or “ABV” measurements in our Scottish and Welsh stores may vary to the prices and “Alcohol by Volume” or “ABV” displayed online.Close
I have left my debit/ credit card in store, how can I get it back
In the event of losing any personal belongings, please return to store to check if this has been handed in.
Any debit/ credit cards left at the till will be stored securely, however in the interest of customer safety these are destroyed after 3 days.Close
I have left some shopping in store, how can I get this back?
In the event of leaving any shopping in store, please return to store and check if this has been handed in. Please return with your receipt as this will be needed to verify the shopping in question.Close
- I am not happy with a product and want a refund.
- How can I get assistance for my item which is still under warranty?
- How do I return a faulty item?
- What is Aldi's returns policy?
- When can I buy a Specialbuy product?
- What hours are your stores open?
- Where is my local store?
I have been double charged for an item in my local store, how do I get a refund?
As much as we try and avoid instances such as this, mistakes can happen. Please accept our apologies and return to store with your receipt for a refund of the additional payment taken.Close
- Is 'Parking Eye' a part of Aldi?
Why have I received a parking charge?
Aldi store car parks have a limited parking time to ensure that, wherever possible, there are parking spaces available to all customers. Terms and conditions are clearly displayed in each of our car parks.
If you overstay the published maximum parking time you may incur a parking charge.
If you wish to appeal this charge please visit www.parkingeye.co.uk or call Aldi's Car Park Management Department on 0800 042 0800.Close
I used the terminal in store but have received a parking charge, why is this?
The terminal systems are introduced when the ANPR cameras are still not preventing people from abusing the car park and our customers are unable to find spaces to shop in store.
This terminal system links up to the cameras so the registration is matched against the picture taken by the ANPR camera.
This ensures that the person driving the vehicle was using the store whilst being parked in the car park.
Should this condition not be followed a charge will be incurred as it would indicate that the store was not used. This charge can then be appealed with ParkingEye or with Aldi ourselves if you were shopping in one of our stores at the time or can provide proof of purchase.Close
- How do I appeal a parking charge?
- How do I enter the Like Aldi Tell Aldi competition?
What Kevin products are on sale in store and when?
In Store From
CARROT TREE DECORATIONS
CHRISTMAS CAMPAIGN BOOK
CHRISTMAS CAMPAIGN GIFT WRAP
GIANT KEVIN SOFT TOY
HARRY HEDGEHOG/GRATE GRANDPARENTS
CHILDREN'S CHRISTMAS PYJAMAS
MENS/LADIES CHRISTMAS PYJAMAS
KATIE THE CARROT SOFT TOY
KEVIN IN A KILT SOFT TOY** (Scotland Only)
KEVIN THE CARROT SOFT TOY
PILOT KEVIN/WINGMAN TURKEY
SOFT TOY CARROT KIDS
Will they be available online also?
Our Kevin the Carrot merchandise was available to pre-order from our website from 8am on Sunday 15th November and has unfortunately now sold out online.However Kevin and friends will be stocked in-store from Sunday 6th December onwards.This year, for the first time, our Kevin range will also be available via Deliveroo from 6th December onwards, if you live near a store that’s part of the trial. To find out if Deliveroo is available near you please visit https://www.aldi.co.uk/deliveroo.
What are the purchase limits of each item?
We know that our Kevin the Carrot soft toys are always incredibly popular. We have limited purchases to two soft toys of each character per customer, so as many people as possible have a chance to buy them.Close
- Is he available to purchase on Deliveroo?
If they sell out, will they return at a later date?
As with all of our Specialbuy products, these are only available in store and online while stocks last. However keep your eyes peeled for further exciting ways you can get your hands on a limited edition Kevin or Katie.Close
How are you planning to manage social distancing in our stores on the launch date?
Our automated traffic lights at our store entrances will be used to limit the number of people in store at any one time. Colleagues are also on hand to enforce social distancing on the shop floor and manage any queues.Close
What are you doing to prevent Kevin and his friends being sold on Ebay?
We have limited the sale of Kevin the Carrot soft toys to two of each character per customer. Unfortunately, we cannot control how the toys are used after they are purchased.Close