Latest update about online deliveries

Things are rapidly changing within the UK at the moment and we are having to adapt to support our customers and staff. At times like these we strive to provide the best standards to ensure our customers can order with confidence and receive a smooth and hassle-free delivery experience.

Our standard delivery time frame for all deliveries is 3-5 working days. Where possible, Food Parcels will be delivered by the next working day on orders placed before 7pm Monday - Friday*. Please note, you may experience a small delay in your delivery due to the impact of COVID-19. Please check your order tracking information for delivery updates.

For more information on how we are supporting our customers, staff and suppliers in store and behind the scenes click here

 

*Next day orders placed after 7pm on a Friday will be delivered on the following Monday. Next day orders placed on a Saturday and Sunday will be delivered the following Tuesday, however if we can send this to you early we will! Next day delivery will also be unavailable for some postcodes in remote areas, where delivery would be completed within 48 hours.

Last update 22nd June 2020

Need Some More Help?

 

 Take a look through our COVID-19 FAQs

Protecting our customers, colleagues and delivery partners
  •  

    We have introduced measures across our supply chain to protect the health and safety of our colleagues.

    The 2 metre distancing guidelines have been introduced in our warehouses to keep colleagues safe.

    Our carrier partners have provided drivers with additional cleaning equipment to ensure excellent hygiene standards are maintained throughout the delivery process.

     

  • We have introduced contact-free deliveries for both our wine and specialbuy products where possible. Our delivery drivers can deliver your parcel safely to your door. This change reduces hand-to-hand contact.  

    If your parcel requires a signature for Proof of Delivery our drivers may ring or knock on the door and then where safe to do so, retreat 2 metres away from the door where they will ask for your surname to validate the delivery.

    For larger orders you may be contacted directly to discuss the safest way to deliver your parcel. Our carriers will not be able to enter your home or property.

    You do not need to activate these services, our carriers will be offering these service as standard.

    For more information on the changes our delivery partners are making click the below links

    Hermes, Yodel, XDP, DHL

Online Orders
  • Yes. Although our full grocery range is not available to buy online we have crafted specially designed Food Parcels available to buy online with free home delivery to help vulnerable people and those who are self-isolating. Food parcels contain a range of essential ambient household products such as Pasta, Rice, Canned Soups, Fish and Vegetables and Long Life Milk. Click here for more information on our food parcels.

  • If you receive your delivery and there appears to be items missing, rest assured these may be arriving in a separate parcel(s). Your delivery note will state if some items have been dispatched separately. Most of our couriers will also provide updates about your delivery via SMS and email. We will send your dispatch email once your full order has left our warehouse.
  • During this unprecedented period, we have received exceptionally high volumes of wine orders. Our colleagues and suppliers are working around the clock to keep our warehouse stocked and to replenish our online range. Please keep checking back as we are replenishing daily.
Food Parcels
  • Food parcels are filled with 21 everyday foods and essential household items, and a few treats too, to help out those who are not able to safely visit our stores. You can order yours today for just £19.99 and we’ll deliver it straight to your door for free, with full contactless delivery for self-isolators. Find out more here.

  • Ordering a food parcel couldn't be simpler. After adding the item to your basket, you can pay for your food parcel using our easy to follow check out steps.
  • Your food parcel will be delivered by the next working day from the date you have placed your order when placed before 7pm Monday - Friday*. We will send you a dispatch email once your full order has left our warehouse and our couriers will provide updates as your delivery progresses.

    *Next day orders placed after 7pm on a Friday will be delivered on the following Monday. Next day orders placed on a Saturday and Sunday will be delivered the following Tuesday. However if we can send this to you early we will!  Next day delivery will also be unavailable for some postcodes in remote areas.

  • If you have ordered other items along with your food parcel, rest assured these other items will be sent to you separately, without delay. If you receive your delivery and there appears to be items missing, these may be arriving in a separate parcel(s), your delivery note will state if some items have been dispatched separately. Our couriers will provide updates as your delivery progresses.

  • There is no limit on the number of food parcels a customer can buy.

  • Where possible we will send all of the items listed in the original food parcel description, however depending on the supply and availability of products the contents of the food box may vary slightly. We reserve the right to offer alternative products of equal quality and value. In these circumstances you may be sent one of the following options:

     

    Substitute Parcel 1:

    FAMILY HANDWASH

    LUXURY TOILET TISSUE 4 PACK

    LUXURY MILK CHOCOLATE BAR

    UHT RED SKIMMED MILK

    RICE PUDDING

    DRY ROASTED PEANUTS

    ALL BUTTER SHORTBREAD FINGERS

    RED LABEL TEA BAGS

    COLOMBIAN FAIRTRADE INSTANT COFFEE

    TINNED BAKED BEANS

    PEELED PLUM TOMATOES

    SMOOTH TOMATO PASTA SAUCES

    TUNA CHUNKS IN SUNFLOWER OIL 4 PACK

    VEGETABLE SOUP

    BRAMWELLS TOMATO SOUP

    MUSHROOM SOUP

    TINNED STEWED STEAK

    LONG GRAIN RICE

    PENNE PASTA

    GARDEN PEAS

    GREEN GIANT SWEETCORN 3PK

     

    Substitute Parcel 2:

    HERBAL HANDWASH

    TOILET TISSUE 6PK

    MILK CHOCOLATE BAR

    UHT UNSWEETENED ALMOND MILK

    READY TO SERVE CUSTARD

    PEANUTS

    DIGESTIVE BISCUITS

    ENGLISH BREAKFAST TEA

    RICH ROASTED COFFEE

    CANNELLINI BEANS

    CHOPPED TOMATOES

    TOMATO & PANCETTA PASTA SAUCE

    TUNA CHUNKS IN SPRINGWATER 4PK

    CHICKEN SOUP

    MINESTRONE SOUP

    OXTAIL SOUP

    TINNED CHICKEN CURRY

    BOIL IN THE BAG RICE

    CONCHIGLIE

    SLICED MUSHROOMS

    SWEETCORN (x4)

  • Each food parcel will contain packaged items, with appropriate food labelling so please read the product labels on the individual products carefully to understand the allergens and ingredients that are used. Allergen advice: For a list of the major allergens for each product within our food parcels click here.

  • We are currently only offering one food parcel but we’re working hard to help as many people as possible access the food they need and are continuously exploring new ways of doing so.
  • If you are experiencing a quality issue with your food parcel please click here to contact our Customer Services team who will be more than happy to guide you through your options.

Online deliveries
  • Our standard delivery time frame for all deliveries to 3-5 working days. Where possible, Food Parcels will be delivered within the next working day when placed before 7pm Monday - Friday*.

    Next Day Delivery is available on orders placed before 7pm Monday - Friday.

    *Next day orders placed after 7pm on a Friday will be delivered on the following Monday.

    Next day orders placed on a Saturday and Sunday will be delivered the following Tuesday, however if we can send this to you early we will!

  • If you have ordered multiple items these may arrive in separate parcels at different times. Wine orders may take a little longer than normal to leave our warehouse due to exceptional demand.

    We will send your dispatch email once your full order has left our warehouse.

  • Yes. All we ask is that you let us know so our delivery drivers can make arrangements to deliver to you in the safest way.

    During Checkout when asked about Delivery Options you are able add a Special Delivery Instruction. Simply add a comment to let us know you are self isolating.

    Our drivers will leave your parcels on your doorstep and you will receive an email/SMS to let you know they have been delivered.

  • Yes. It is understood that the COVID-19 virus does not survive for long on hard surfaces such as parcels. However we recommend washing your hands thoroughly after handling any packaging.