Social distancing and hygiene
We have introduced measures across our supply chain to protect the health and safety of our colleagues.
The 2 metre distancing guidelines have been introduced in our warehouses to keep colleagues safe.
Our carrier partners have provided drivers with additional cleaning equipment to ensure excellent hygiene standards are maintained throughout the delivery process.
Contact Free Deliveries
We have introduced contact-free deliveries for both our wine and specialbuy products where possible. Our delivery drivers can deliver your parcel safely to your door. This change reduces hand-to-hand contact.
If your parcel requires a signature for Proof of Delivery our drivers may ring or knock on the door and then where safe to do so, retreat 2 metres away from the door where they will ask for your surname to validate the delivery.
For larger orders you may be contacted directly to discuss the safest way to deliver your parcel. Our carriers will not be able to enter your home or property.
You do not need to activate these services, our carriers will be offering these service as standard.
For more information on the changes our delivery partners are making click the below linksClose
- Why can’t I order grocery products online?
Why can’t I order more than 12 bottles of wine?
We have applied limits on our wine range to protect stock availability, ensuring as many customers as possible are able to buy our products.
You can order up to 12 bottles of wine per order. However we have limited each line to a maximum of 6 bottles within any order of 12 bottles or under. For example, your order may contain 12 bottles as long as there are no more than 6 of each type of wine.Close
What happens if I have ordered multiple items?
If you receive your delivery and there appears to be items missing, rest assured these may be arriving in a separate parcel(s). Your delivery note will state if some items have been dispatched separately. Most of our couriers will also provide updates about your delivery via SMS and email. We will send your dispatch email once your full order has left our warehouse.Close
Why have my favourite wine products sold out?
During this unprecedented period, we have received exceptionally high volumes of wine orders. Our colleagues and suppliers are working around the clock to keep our warehouse stocked and to replenish our online range. Please keep checking back as we are replenishing daily.Close
What are my current delivery options?
Due to the current exceptional demand, we have made some changes to our usual delivery services. We have extended our standard delivery time frame for all deliveries to 3-10 working days and we are not currently offering our Next Day or Named day delivery service.
We apologise for any inconvenience this may cause.Close
Are there potential delivery delays in my area?
Our network of carriers have been affected by the disruption caused by COVID-19. In line with latest Government guidance we are making the health and safety of our colleagues and delivery partners a priority. We expect potential service delays in a handful of areas, these include; Mitcham, Hayes, Gatwick, Borehamwood and Waltham Cross. You can view full tracking details of your order by clicking the link on your dispatch email. Most of our couriers will also provide updates about your delivery via SMS and email.Close
Why haven't I received a dispatch email?
If you have ordered multiple items these may arrive in separate parcels at different times. Wine orders may take a little longer than normal to leave our warehouse due to exceptional demand.
We will send your dispatch email once your full order has left our warehouse.Close
Can I still place an online order if I am self isolating?
Yes. All we ask is that you let us know so our delivery drivers can make arrangements to deliver to you in the safest way.
During Checkout when asked about Delivery Options you are able add a Special Delivery Instruction. Simply add a comment to let us know you are self isolating.
Our drivers will leave your parcels on your doorstep and you will receive an email/SMS to let you know they have been delivered.Close
Is it safe to accept parcels?
Yes. It is understood that the COVID-19 virus does not survive for long on hard surfaces such as parcels. However we recommend washing your hands thoroughly after handling any packaging.Close