Latest update about online deliveries

Things are rapidly changing within the UK at the moment and we are having to adapt to support our customers and staff. At times like these we strive to provide the best standards to ensure our customers can order with confidence and receive a smooth and hassle-free delivery experience.

Our standard delivery time frame for all deliveries is 3-5 working days. Please check your order tracking information for delivery updates.

For more information on how we are supporting our customers, staff and suppliers in store and behind the scenes click here. 

 

*Next day orders placed after 7pm on a Friday will be delivered on the following Monday. Next day orders placed on a Saturday and Sunday will be delivered the following Tuesday, however if we can send this to you early we will! Next day delivery will also be unavailable for some postcodes in remote areas, where delivery would be completed within 48 hours.

Last update 13th August 2020

Need Some More Help?

 

 Take a look through our COVID-19 FAQs

Protecting our customers, colleagues and delivery partners

  •  

    We have introduced measures across our supply chain to protect the health and safety of our colleagues.

    The 2 metre distancing guidelines have been introduced in our warehouses to keep colleagues safe.

    Our carrier partners have provided drivers with additional cleaning equipment to ensure excellent hygiene standards are maintained throughout the delivery process.

     

  • We have introduced contact-free deliveries for both our wine and specialbuy products where possible. Our delivery drivers can deliver your parcel safely to your door. This change reduces hand-to-hand contact.  

    If your parcel requires a signature for Proof of Delivery our drivers may ring or knock on the door and then where safe to do so, retreat 2 metres away from the door where they will ask for your surname to validate the delivery.

    For larger orders you may be contacted directly to discuss the safest way to deliver your parcel. Our carriers will not be able to enter your home or property.

    You do not need to activate these services, our carriers will be offering these service as standard.

    For more information on the changes our delivery partners are making click the below links

    Hermes, Yodel, XDP, DHL

Online Orders

  • Yes, you can! We are now rolling out our online Click & Collect service for groceries.

    Please visit www.groceries.aldi.co.uk, where you can browse our online range and check if the service is available in your area.

  • If you receive your delivery and there appears to be items missing, rest assured these may be arriving in a separate parcel(s). Your delivery note will state if some items have been dispatched separately. Most of our couriers will also provide updates about your delivery via SMS and email. We will send your dispatch email once your full order has left our warehouse.
  • During this unprecedented period, we have received exceptionally high volumes of wine orders. Our colleagues and suppliers are working around the clock to keep our warehouse stocked and to replenish our online range. Please keep checking back as we are replenishing daily.
Online deliveries

  • Our standard delivery time frame for all deliveries to 3-5 working days. Where possible, Food Parcels will be delivered within the next working day when placed before 7pm Monday - Friday*.

    Next Day Delivery is available on orders placed before 7pm Monday - Friday.

    *Next day orders placed after 7pm on a Friday will be delivered on the following Monday.

    Next day orders placed on a Saturday and Sunday will be delivered the following Tuesday, however if we can send this to you early we will!

  • If you have ordered multiple items these may arrive in separate parcels at different times. Wine orders may take a little longer than normal to leave our warehouse due to exceptional demand.

    We will send your dispatch email once your full order has left our warehouse.

  • Yes. All we ask is that you let us know so our delivery drivers can make arrangements to deliver to you in the safest way.

    During Checkout when asked about Delivery Options you are able add a Special Delivery Instruction. Simply add a comment to let us know you are self isolating.

    Our drivers will leave your parcels on your doorstep and you will receive an email/SMS to let you know they have been delivered.

  • Yes. It is understood that the COVID-19 virus does not survive for long on hard surfaces such as parcels. However we recommend washing your hands thoroughly after handling any packaging.