Latest update about online deliveries

We have adapted to a COVID safe way of working to support our customers and staff. We strive to provide the best standards to ensure our customers can order with confidence and receive a smooth and hassle-free delivery experience. 

There are no current disruptions to our delivery services and we are delivering in line with our advertised time frames.

For more information on how we are supporting our customers, staff and suppliers in store and behind the scenes click here.

Last update 23rd February 2022

Online Orders & Deliveries
  • Due to the current disruptions to global shipping, a number of Specialbuys may be delayed. We apologise for any inconvenience this may cause. We're doing all we can to provide clarity on expected availability dates, but these are subject to change. If your order is affected by delays we will contact you to let you know.
  • If you receive your delivery and there appears to be items missing, rest assured these may be arriving in a separate parcel(s). Your delivery note will state if some items have been dispatched separately. Most of our couriers will also provide updates about your delivery via SMS and email. We will send your dispatch email once your full order has left our warehouse.
  • If you have ordered multiple items these may arrive in separate parcels at different times. Wine orders may take a little longer than normal to leave our warehouse due to exceptional demand. We will send your dispatch email once your full order has left our warehouse.
  • Yes, you can! Our Click & Collect service is now available in over 200 stores across the country.  Click here for more information about Click & Collect. What’s more, we are regularly adding more stores, so if we are not currently in your area, register your details here and we will contact you when we are. 

     
  • No, there are no current disruptions to our delivery services and we are delivering in line with our advertised time frames.

  • So, you've placed an online order and now you need a little help tracking it down?
    Click here to track your delivery.

Protecting our customers, colleagues and delivery partners
  •  

    We have introduced measures across our supply chain to protect the health and safety of our colleagues.

    The 2 metre distancing guidelines have been introduced in our warehouses to keep colleagues safe.

    Our carrier partners have provided drivers with additional cleaning equipment to ensure excellent hygiene standards are maintained throughout the delivery process.

     

  • We have introduced contact-free deliveries for both our wine and specialbuy products where possible. Our delivery drivers can deliver your parcel safely to your door. This change reduces hand-to-hand contact.  

    If your parcel requires a signature for Proof of Delivery our drivers may ring or knock on the door and then where safe to do so, retreat 2 metres away from the door where they will ask for your surname to validate the delivery.

    For larger orders you may be contacted directly to discuss the safest way to deliver your parcel. Our carriers will not be able to enter your home or property.

    You do not need to activate these services, our carriers will be offering these service as standard.

    For more information on the changes our delivery partners are making click the below links

    Hermes, Yodel, XDP, DHL

  • Yes. All we ask is that you let us know so our delivery drivers can make arrangements to deliver to you in the safest way. During Checkout when asked about Delivery Options you are able add a Special Delivery Instruction. Simply add a comment to let us know you are self-isolating. Our drivers will leave your parcels on your doorstep and you will receive an email/SMS to let you know they have been delivered.