Social distancing and hygiene
We have introduced measures across our supply chain to protect the health and safety of our colleagues.
The 2 metre distancing guidelines have been introduced in our warehouses to keep colleagues safe.
Our carrier partners have provided drivers with additional cleaning equipment to ensure excellent hygiene standards are maintained throughout the delivery process.
Contact Free Deliveries
We have introduced contact-free deliveries for both our wine and specialbuy products where possible. Our delivery drivers can deliver your parcel safely to your door. This change reduces hand-to-hand contact.
If your parcel requires a signature for Proof of Delivery our drivers may ring or knock on the door and then where safe to do so, retreat 2 metres away from the door where they will ask for your surname to validate the delivery.
For larger orders you may be contacted directly to discuss the safest way to deliver your parcel. Our carriers will not be able to enter your home or property.
You do not need to activate these services, our carriers will be offering these service as standard.
For more information on the changes our delivery partners are making click the below linksClose
- Can I order grocery products online?
What happens if I have ordered multiple items?
If you receive your delivery and there appears to be items missing, rest assured these may be arriving in a separate parcel(s). Your delivery note will state if some items have been dispatched separately. Most of our couriers will also provide updates about your delivery via SMS and email. We will send your dispatch email once your full order has left our warehouse.Close
Why have my favourite wine products sold out?
During this unprecedented period, we have received exceptionally high volumes of wine orders. Our colleagues and suppliers are working around the clock to keep our warehouse stocked and to replenish our online range. Please keep checking back as we are replenishing daily.Close
Why haven't I received a dispatch email?
If you have ordered multiple items these may arrive in separate parcels at different times. Wine orders may take a little longer than normal to leave our warehouse due to exceptional demand.
We will send your dispatch email once your full order has left our warehouse.Close
Can I still place an online order if I am self isolating?
Yes. All we ask is that you let us know so our delivery drivers can make arrangements to deliver to you in the safest way.
During Checkout when asked about Delivery Options you are able add a Special Delivery Instruction. Simply add a comment to let us know you are self isolating.
Our drivers will leave your parcels on your doorstep and you will receive an email/SMS to let you know they have been deliveredClose
Is it safe to accept parcels?
Yes. It is understood that the COVID-19 virus does not survive for long on hard surfaces such as parcels. However we recommend washing your hands thoroughly after handling any packaging.Close
- Is there a delivery cost for standard wine deliveries?