Please read these terms of use carefully before using this site or our mobile app.
1.1 These Terms of Use govern your use of our website (www.ALDI.co.uk) and our associated domains (our “Site”). These Terms of Use apply whether you are accessing our Site through an internet browser or through an ALDI "App" (our "App"). These Terms of Use apply whether you are a guest or a registered user. By using our Site / App, you accept these Terms of Use in full. If you disagree with these Terms of Use or any part of them, you must not use our Site / App.
1.2 Other Applicable Terms: These Terms of Use refer to the following additional policies and terms, which also apply to your use of our Site and the App:
2.1. We are ALDI Stores Limited. We are registered in England & Wales under registration number 02321869. Our registered address is Holly Lane, Atherstone, Warwickshire, CV9 2SQ. Our VAT number is GB813053468.
3.1. We welcome questions and comments regarding these Terms of Use. If you would like to contact us please refer to the “Contact Us” page of our Site or use the links provided in the App.
4.1. We may update our Site and our App from time to time, and may change the content at any time. In addition, any part of our Site / App may be out of date at any given time, and we are under no obligation to update it. As such, we do not guarantee that our Site, our App, or any content on them, will be complete, accurate or free from errors or omissions.
4.2. Software updates for the App may be issued from time to time. Depending on the update, you may not be able to use our App until you have downloaded the latest version of our App and accepted any new terms.
5.1. We may revise these Terms of Use at any time by amending this page. We recommend that you check this page from time to time to take note of any changes we have made, as they are binding on you if you continue to use our Site or our App.
5.2. These Terms of Use were last updated on 06/12/2022.
6.1. General Access:
6.1.1. We reserve the right to restrict access to areas of our Site and our app, or indeed our whole Site and App, at our absolute discretion.
6.1.2. Our Site, and our App, are directed to people residing in the United Kingdom. We do not represent that content available on or through our Site or App is appropriate or available in other locations. If you choose to access our Site or App from outside the United Kingdom, you do so at your own risk.
6.1.3. We may limit the availability of our Site or App or any service or product described on our Site or App to any person or geographic area at any time.
6.2. User Access:
6.2.1. You will not be able to purchase any age-restricted products (such as alcohol) unless you are over the required minimum age.
6.2.2. You will be asked to verify your e-mail address when you first register on the Site and our App.
6.2.3. If we provide you with a user ID and password (or any other piece of information as part of our security procedures) to enable you to access restricted areas of our Site or our App or other content or services, you must ensure that they are kept confidential.
6.2.4. You must promptly notify us by contacting our Customer Service Team if you become aware of, or suspect any unauthorised use of your account, user ID or password.
6.2.5. You are responsible for any activity on our Site or our App arising out of any failure to keep your password confidential, and may be held liable for any losses arising out of such a failure.
6.2.6. You must not use any other person's user ID and password to access our Site or our App, unless you have that person's express permission to do so.
6.2.7. We may disable your user ID and password at our absolute discretion without notice or explanation.
7.1. Permission to use the device: You will be assumed to have obtained permission from the owners of the device used to download or stream a copy of our App. You, or the owner of that device, may be charged by your and their service providers for internet access on the device. You accept responsibility for the use of our App on or in relation to the device.
7.2. License: In consideration of you agreeing to abide by these Terms of Use, we grant you a non-transferable, non-exclusive licence to use our App on the device, subject to these terms and the other applicable terms described above. We reserve all other rights.
7.3. Licence Restrictions: Except as expressly set out in these Terms of Use or as permitted by any local law, you agree:
7.4. Third Party Licences: Any third party or ‘open-source’ licences used in or in relation to our App will be as described within our App itself.
8.1. Contributions to our Site or our App must be made in accordance with our Content Management Policy.
8.1.1. In addition, you must not:
9.1. If you purchase products from our Site or through our App, our Terms of Sale will govern all such purchases.
9.2. The products advertised on our Site and our App are available while stocks last. We offer no guarantee that any particular product will be available on our Site and our App at any time, and reserve the right to withdraw products from sale or remove them from our Site and our App without warning.
Not all products that are displayed on our Site our App are necessarily available for purchase in our stores (and vice versa).
The availability of our products can vary between our stores and our Site and our App. Please feel free to call us on 0800 042 0800 if you would like to check in-store availability before travelling.
9.3. Product packaging and prices are correct at time of uploading and may be subject to change.
9.4. Products and prices may vary across the ALDI group, including Aldi Locals, on our Click & Collect Site, or in our Scottish Stores. We may also occasionally run promotions on our Site which don't run in store (and vice versa). Click here to see more of our Scottish range.
10.1. You acknowledge that some of the information published on our Site or our App may be submitted by users of our Site and our App. In particular you acknowledge that:
10.2. Please refer to the “Contact Us” page of our Site if you would like to contact us to discuss any comments or reviews shown on our Site or our App.
11.1. Our Intellectual Property:
11.1.1. We are the owner or the licensee of all intellectual property rights in our Site, our App, and in the material published on them. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
11.1.2. You may print off one copy, and may download extracts, of any page from our Site or our App for your personal use.
11.1.3. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
11.1.4. Our status (and that of any identified contributors) as the authors of content on our Site and our App must always be acknowledged.
11.1.5. You must not use any part of the content on our Site or our App for commercial purposes without obtaining a licence to do so from us or our licensors.
11.1.6. If you print off, copy or download any part of our Site or our App in breach of these Terms of Use, your right to use our Site or our App will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
11.2. Your Intellectual property:
11.2.1. When you upload or post content to our Site or our App, it will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but in uploading or posting content you grant us a non-exclusive, worldwide, irrevocable, royalty-free licence to use, reproduce, adapt, store, publish, translate and copy that content and to distribute and make it available to third parties in any existing or future media. You also grant to us the right to sub-license these rights, and the right to bring an action for infringement of these rights.
11.2.2. You further agree that we also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our Site or our App constitutes a violation of their intellectual property rights, or of their right to privacy.
12.1. Domestic and private use: Please note that we only provide our Site and our App for domestic and private use. You agree not to use our Site or our App for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
12.2. Exclusion of implied terms: To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Site / App or any content on it, whether express or implied.
12.3. Viruses: We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or our App or to your downloading of any content on it, or on any website linked to it.
12.4. Third-party websites: We assume no responsibility for the content of websites linked on our Site or our App. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
12.5. Liability which cannot be excluded: Nothing in these Terms of Use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
12.6. Use of our App: You acknowledge that our App has not been devleoped to meet your individual requirements, and that it is therefore your responsibility to ensure that the facilities and functions of our App meet your requirements.
12.7. Liability for our products: Different limitations and exclusions of liability apply to liability arising as a result of the supply of any products by us to you, which are set out in our Terms of Sale.
13.1. Without prejudice to our other rights under these Terms of Use, if you breach these Terms of Use in any way, or if we reasonably suspect that you have done so, we may, without limitation:
13.2. Where we suspend or prohibit or block your access to our Site / App or a part of our Site / App, you must not take any action to circumvent such suspension or prohibition or blocking (such as creating and/or using a different account).
14.1. When using our Site / App you may:
15.1. ALDI STORES LTD and our logo are trade marks belonging to us. We give no permission for the use of these trade marks, and such use may constitute an infringement of our rights.
15.2. The other registered and unregistered trade marks or service marks on our Site / App are the property of their respective owners. Unless stated otherwise, we do not endorse and are not affiliated with any of the holders of any such rights and as such we cannot grant any licence to exercise such rights.
16.1. From time to time we may run competitions, free prize draws and/or other promotions on our Site / App. These will be subject to separate terms and conditions (that we will make available to you as appropriate).
17.1. Assignment: We may transfer, sub-contract or otherwise deal with our rights and/or obligations under these Terms of Use without notifying you or obtaining your consent. You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these Terms of Use.
17.2. Severability: Each of the paragraphs of these Terms of Use operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
17.3. Exclusion of Third Party Rights: These Terms of Use are not intended to benefit, or be enforceable by, any third party. As such, the exercise of our respective rights in relation to these Terms of Use is not subject to the consent of any third party.
17.4. Law and Jurisdiction: These Terms of Use are governed by English law and you can bring legal proceedings in respect of them in the English courts. If you live in Scotland you can bring legal proceedings in respect of them in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of them in either the Northern Irish or the English courts.
1.1. What these terms cover. These are the terms on which we supply the product available through our Site (our “Products”) to you.
1.2. Why you should read them. Please read these Terms of Sale carefully before you submit your order to us. These Terms of Sale tell you who we are, how we will provide your order to you, how you and we may change or cancel your order, what to do if there is a problem and other important information.
1.3. Legal Rights. Nothing in these Terms of Sale will affect those legal rights.
1.4. We only sell to the UK. Our Site is solely for the promotion and sale of our Products in the UK. As such, we do not accept orders from or deliver to addresses outside the UK.
1.5. Click & Collect. Save where expressly stated otherwise, these Terms of Sale do not relate to your Click & Collect service, details of this can be found on our Click & Collect site - https://groceries.aldi.co.uk/en-GB/
2.1. Who we are. We are ALDI Stores Limited. We are registered in England & Wales under registration number 02321869. Our registered address is Holly Lane, Atherstone, Warwickshire, CV9 2SQ. Our VAT number is GB813053468.
2.2. Our Site. We operate the website www.ALDI.co.uk and our associated domains (our “Site”).
3.1. Contacting our Customer Service Team. Please contact us using the details below if you have any issues with your Product or order. Our team of trained customer service representatives are available Monday to Saturday 08:00 to 20:00 and Sunday 10:00 to16:00 (UK time).
E-mail: enquiry@cs.aldi.co.uk
Phone: 0800 042 0800
Please note it will help speed things up for you if you can provide us with details of your name, home address, order number and, if applicable, your phone number and e-mail address.
3.2. Other ways to contact us. Our general contact details can be found on the “Contact Us” page of our Site.
3.3. How we may contact you. If we have to contact you we will do so by a phone call or by writing to you at the e-mail or postal address which you provided to us in your order.
3.4. "In writing". When we use the words "writing" or "written" in these Terms of Sale, this includes e-mails.
4.1. We may revise these Terms of Sale at any time by amending this page. We recommend you check this page from time to time to take note of any changes we have made, as they are binding on you if you place an order after such changes have been made.
4.2. Changes after an order. For the avoidance of doubt, changes to these Terms of Sale will not affect any orders placed before those changes were uploaded to our Site.
4.3. Date of last update. These Terms of Sale were last updated on 8 December 2022.
5.1. Alternative Dispute Resolution. If you would like to speak to someone else in respect of Products you have ordered from us please consider the information on ‘Alternative Dispute Resolution’ set out at https://help.aldi.co.uk/s/.
5.2. Citizens Advice. Further information may be available from Citizens Advice service. Please visit the Citizens Advice website at www.adviceguide.org.uk or call 03454 04 05 06 for further details.
6.1. How to place an order. Our Site will guide you through the steps you need to take to place an order. Please take the time to check your order at each stage of the order process. Items added to your basket will be reserved for limited periods as notified to you by our Site. Please note that stock availlability may change after this time.
6.2. How we will accept your order. Our acceptance of your order will take place when we e-mail you to accept it, at which point a contract will come into existence between you and us on the basis of these Terms of Sale.
6.3. If we cannot accept your order. If we are unable to accept your order, we will inform you of this by e-mail, post or via a phone call, and will not charge you for the Product. This might be because:
6.3.1. the Product is out of stock;
6.3.2. of unexpected limits on our resources which we could not reasonably plan for;
6.3.3. we have identified an error in the price or description of the Product;
6.3.4. we are required to do so to ensure compliance with the applicable laws (for example, the Scottish and Welsh Minimum Alcohol Pricing laws, see Section 7.6 (Scottish and Welsh MUP) for more detail); or
6.3.5. it is otherwise necessary for us to exercise our rights under these Terms of Sale (for example, our right to prevent sales to resellers under Section 12.4 (Key rights we reserve)).
6.4. Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
6.5. Pre-Orders. In the case of Products listed on our site as pre-orders:
6.5.1. your order will not be confirmed before payment has been received;
6.5.2. ‘Next Day’ delivery is not available as delivery option; and
6.5.3. your order will not be delivered before the 'On Sale Date', unless in the case of early dispatch of your order by the courier. When selecting a delivery option, only delivery days on or after the ‘On Sale Date’ will be available.
6.6. Tracking. Once your order has been accepted then, depending on your chosen delivery method, you may receive SMS and e-mail notifications regarding your order’s progress and/or availability for delivery or collection (if you have provided a number or e-mail address).
7.1. Products may vary slightly from their pictures. The images of your order on our Site are for illustrative purposes only.
Although we have made every effort to display the colours and packaging accurately, your Product may vary slightly from those images.
Please, in particular, note that certain items such as hampers and gift boxes may be pictured with plates or similar decorative items not sold as part of the Product. Any such exclusions will be made clear in the Product's listing on the site.
7.2. Accuracy of information. Please read all Product labels carefully before consumption. Whilst we make every effort to ensure that the Product information on our Site is accurate, this information will occasionally change. This might include changes to allergy advice, ingredient lists, nutritional guides or dietary advice. These changes can mean that the Products in our stores occasionally differ to the Products we show on our Site. 7.3. Age-restrictions – You must be at least 16 years old to purchase Products from our Site. Certain Products on our Site are subject to higher minimum legal age requirements. We are not legally allowed to supply these Products to you if are not old enough. Similarly, it is against the law to order such age restricted Products for someone else who is under the required age. The main requirements are that you / the recipient must be:7.3.1. at least 18 years of age for you to purchase / receive any alcoholic beverage or tobacco-based Product; and7.3.2. at least 18 years of age for you to purchase / receive kitchen knives or bladed Products.We may include age-restrictions for additional Products on our Site.
7.4. Volume restrictions. Some of our Products can be very popular. To make sure as many of our customers can enjoy them as possible, we may limit the number of Products that can be included in an order or be ordered by any individual user of our Site. Our Site will alert you if a certain product is subject to volume restrictions if you try to add too many to your basket. For details of Products which are subject to volume restrictions, please see our FAQs.7.5. Resale orders. We do not accept orders of Products for resale. In accordance with these Terms of Sale, we reserve rights to reject or cancel an order, suspend supply of Products, block or deactivate accounts if you are found to be (or we suspect you of) placing orders to then resell our Products for commercial gain. Please see Section 12.4 (Key rights we reserve) for further information regarding resellers.
8.1. Minor changes. We may change the Product you order:
8.1.1. to reflect changes in relevant laws and regulatory requirements; and/or
8.1.2. to implement minor technical adjustments and improvements, for example to address a security threat.
8.2. More significant changes. We may also make more significant changes to the Products you order, but if we do, we will notify you and you may then contact us to end the contract and receive a refund before the changes take effect.
9.1. Delivery Costs. The costs of delivery will be as displayed to you on our Site depending on which delivery options are available or chosen by you. These costs will be added to the costs of the Products that you are ordering. You can also find details of our delivery options and charges in our FAQs . Please note:9.1.1. if your order contains a combination of products you will automatically be charged the highest delivery rate applicable to your basket; and 9.1.2. we may amend delivery costs at any time without notice. However, any such changes will not affect orders you have already placed with us.
9.2. Delivery Address. Subject to any delivery restrictions shown on our Site and in these Terms of Sale, delivery will be made to the address specified by you when you place your order. If you have accidentally placed an order to an incorrect address, you can contact us to correct the address up until the point we have begun processing your order for dispatch. You may subsequently amend your delivery address via your account settings.
9.3. Delivery Restrictions. We only deliver to England, Wales, Scotland, Scottish Highlands, Shetland Islands, Isle of Man and Isle of Wight. Selected postcodes and locations (such as caravan parks, camp sites and holiday homes) may also be excluded. Selected postcodes and locations may also be excluded for the delivery of large or extra large products.
9.4. When we will fulfil your order. We will let you know when we will deliver your order, or when it will be available for you to collect, during the order process. Please note that any delivery times we provide are only estimates and cannot be guaranteed.
9.5. Contacting you about deliveries / collections. We, or our carrier companies, may contact you by phone, SMS or e-mail to confirm the dispatch of, arrange the delivery or collection of, or otherwise discuss, Products that you order from our Site.
9.6. Multiple deliveries. If your order contains a variety of medium, large and extra large Products, these may arrive in multiple deliveries, but don’t worry you will only be charged one amount for delivery at check-out. Details on the number of deliveries which will be dispatched to you will be set out in the e-mail we send you as confirmation of your order.
9.7. Access to your premises. Please note that it is your responsibility to ensure that the Products you order can be delivered to your premises.
9.8. We are not responsible for delays outside of our control. If delivery of your order is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay, you may contact us to cancel the order and receive a refund for an order you have paid for but not received.
9.9. CollectPlus. CollectPlus locations will keep your order in store for 10 days after they have arrived. If your order is not collected within those 10 days, we will assume it is unwanted, cancel your order and issue a refund to your original payment method, in accordance with Section 11.8 (How we will refund you). You may be required to bring certain documents (e.g. proof of age) in order to make your collection, details of this will be set out in your order confirmation.9.10. Receipt of the Products. By placing an order for delivery, you authorise us to deliver as follows:9.10.1. to any person present at the address you gave us, at the time of delivery;9.10.2. if there is no one at that address, to a neighbour; or9.10.3. if appropriate, we may post it through your letterbox;If we can’t deliver in any of the above ways, our carrier will:9.10.4. leave the Product in what they believe to be a safe place and put a card through your letterbox explaining where the Product has been left; or9.10.5. leave you a notification that delivery was attempted and advise you of an automatic re-attempt, or any steps that you should take to collect your Product or re-arrange delivery; and9.10.6. otherwise complete any steps outlined on the following page of our Site: https://help.aldi.co.uk/s/topic/0TO4K0000004W0VWAU/order-faqs.Your Products will be considered to be delivered once any of these steps are completed.
9.11. Receipt of age-restricted Products. We may request proof of age from the person signing for the delivery. In the event that we are not satisfied that the recipient of the Products is old enough to order, consume or use the Products, we may refuse to deliver the Products and either seek to re-arrange delivery or cancel the order. We will have no liability to you in the event that we cancel the order in these circumstances.
9.12. Re-arranging delivery. If you do not collect your order from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery, we will contact you for further instructions. We may charge you for delivery costs and additional costs for any re-arranged delivery. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may cancel your order and Section 11.8 (How we will refund you) will apply.9.13. Your legal rights if we deliver late. You have legal rights if we deliver any Products late. If we miss the delivery deadline for any Products then you may cancel your order straight away if any of the following apply:9.13.1. we have refused to deliver the Products;9.13.2. delivery within the delivery deadline was essential (taking into account all the relevant circumstances at the time we accepted your order); or9.13.3. you told us before we accepted your order that delivery within the delivery deadline was essential.9.14. Setting a new deadline for delivery. If you do not wish to treat the contract as at an end straight away, or do not have the right to do so under Section 9.13 above, you can give us a new deadline for delivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.9.15. Ending the contract for late delivery. If you do choose to treat the contract as at an end for late delivery under Sections 9.13 or 9.14 above, you can cancel your order for any of the Products or reject Products that have been delivered. If you wish, you can reject or cancel the order for some of those Products (not all of them), unless splitting them up would significantly reduce their value. After that we will refund any sums you have paid to us for the cancelled Products, along with any delivery costs. If the Products have been delivered to you, you must either return them to us or allow us to collect them from you. See Sections 11.2 and 11.3 (How to return Products) for details of how to return Products to us.9.16. What will happen if you do not give the required information to us. 9.16.1. We may need certain information from you so that we can supply the Products to you. If this is the case, we will contact you to ask for this information. For example, this may include requiring that you provide proof of age on delivery if you have ordered age restricted products. 9.16.2. If you do not give us the required information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either:
• reject or cancel your order (or relevant parts of it); • suspend supply of Products;• end the contract (and Section 12.2 (You must compensate us if you breach the contract) will apply); or • make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result.
9.16.3. We will not be responsible for supplying the Products late, or not supplying any part of them, if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
9.17. When you become responsible for the Products. The Products that you order will belong to you, and will be your responsibility, from the time that we deliver them or you collect them from us in accordance with these Terms of Sale. We will not be responsible for any loss or damage caused to Products after delivery or collection. In particular, we cannot accept responsibility where Products have been inappropriately used, stored or handled following delivery or collection.
9.18. When you own the Products. You own the Products on the date that they are delivered or collected in accordance with these Terms of Sale.
10.1. How long you have to cancel. The time periods set out in this Section 10 begin the day after you receive your order, unless a single order is split into several deliveries over different days, in which case it begins the day after you receive the last such delivery.10.2. Right to cancel if a Product is damaged, faulty or misdecribed. 10.2.1. Legal duty. We are under a legal duty to supply Products that are in conformity with these Terms of Sale. Where we refer to ‘faulty’ in this Section, we mean where your Product is not: (i) as described; (ii) fit for purpose; and/or (iii) of satisfactory quality. You have certain legal rights in respect of faulty Products. ALDI provides you with additional rights over and above those legal rights. These rights are each described below. 10.2.2. Legal Rights. During the expected life of your Product your legal rights entitle you to the following:
• up to 30 days: if your Product is faulty, then you can get a refund.• up to 6 months: if your faulty Product cannot be repaired or replaced, then you are entitled to a full refund, in most cases.• up to 6 years: if your faulty Product can be expected to last up to 6 years you may be entitled to a repair or replacement, or, if that does not work, some of your money back.
10.2.3. Extended rights offered by ALDI. In addition to your legal rights under Section 10.2.3 above, unless expressly stated otherwise on our Site, we offer our customers the following additional rights in respect of faulty Products purchased online:How our policy is more generous: Unless otherwise stated on our Site (see the product listing page of a particular Product), we offer a 60 day period to get such a refund (so long as you have proof of purchase, the returns form enclosed with the Product on delivery, and the original packaging).10.2.4. Manufacturer warranties. In addition to the above, certain non-food Products may be offered with warranties provided by the manufacturer, which extend your rights to obtain repairs or replacements for Products from anything from 12 months to 3 years. As such, if your Product: (i) has a warranty; (ii) falls outside of the return period set out in Sections 10.2.3 and 10.2.4 above; and (iii) is faulty, then we recommend that you contact the manufacturer’s helpline for assistance. Please check the information plate on your Product (if any) or the documentation provided with your Products for the manufacturer’s contact details and details of the warranty. Alternatively, we can help you find your manufacturer warranty. Please either look at the “Warranties” page on our Site, or contact our Customer Services Team (using the details at Section 3.1). Please note that proof of purchase will be required for any warranty claims and it will speed things up for you if you have this to hand when you contact the Product’s manufacturer.10.2.5. Letting us know about problems. If a Product is faulty, please contact our Customer Services Team (using the details at Section 3.1) who would be happy to help. Please have the brand, product name and receipt to hand. To speed up your query further, please also have the Barcode, Batch Number and the product's Best Before/Use by Date (if applicable).10.3. Right to cancel if you have changed your mind.10.3.1. Legal Rights. For most Products bought online you have a legal right to change your mind within 14 days and receive a refund. Nothing in these Terms of Sale affects that legal right of return. A copy of a cancellation form which can be used to exercise this right can be found here.Please see 10.3.3 below for details of when you do not have a right to change your mind. 10.3.2. ALDI’s 60 Day Online Returns Policy. In addition to your legal rights under Section 10.3.1 above, unless expressly stated otherwise on our Site (see the product listing page of a particular Product), we offer our customers the following more generous right to change your mind in respect of Products bought online.How our policy is more generous: Unless otherwise stated on our Site (see the product listing page of a particular Product), we offer a 60 day period to change your mind.In order to take advantage of this extended right to change your mind, the Products must be returned:
• in resalable condition; • in the original packaging; • if part of a multi-part set, with all parts of the multi-part set; and • with the returns form enclosed with the Products on delivery.See Sections 11.2 and 11.3 (How to return Products) for details of how to return a Product to us.10.3.3. When you do not have the right to change your mind. You do not have a right to change your mind in respect of:
• any perishable Products;• any Products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;• any sealed audio, sealed video recordings, or sealed computer software, once these Products are unsealed after you receive them; and• any Products which become mixed inseparably with other items after their delivery.
10.4. Right to cancel if we have done something or are going to do something. You can cancel an order for any reason set out at Sections 10.4.1 to 10.4.4 below. The contract between us will end immediately and we will refund you in full for any Products which have not been provided. The reasons are:10.4.1. we have told you about an upcoming change to the Product or these Terms of Sale, which you do not agree to, see Section 8.2 (More significant changes);10.4.2. we have told you about an error in the price or description of the Product you have ordered and you do not wish to proceed;10.4.3. there is a risk that supply of your order may be significantly delayed because of events outside our control; and10.4.4. you have a legal right to cancel your order because of something we have done wrong.10.5. Right to cancel for any other reason (if we are not at fault and there is no right to change your mind). If you do not have any other rights to cancel or change your order, you can still contact our Customer Services Team (using the details in Section 3.1), before we have begun processing your order for dispatch and tell us you want to cancel or change it. In these circumstances:10.5.1. we will refund any sums paid for Products we do not provide to you; and10.5.2. we may charge, or deduct from any refund, the sums due for any wasted deliveries which result from the cancellation / change.
11. Returning products11.1. Your obligation to return Products. If you cancel the contract for any reason after Products have been dispatched to you or you have received them, you must return them in accordance with this Section 11, unless we agree otherwise. We may specify additional return requirements with the documentation provided with the Products themselves. 11.2. How to return non-alcoholic Products. If you are within the relevant time period for a return then, to return non-alcoholic Products to us simply complete the returns note enclosed with your order and either:11.2.1. return the Product to us at one of our stores along with the completed returns note, and proof of purchase;11.2.2. affix the pre-paid Royal Mail return label included with your Product to your packaging and return the Product (including the completed returns note) to your nearest Royal Mail drop-off point;11.2.3. in the case of CollectPlus collections, affix the pre-paid CollectPlus return label included with your Product to your packaging and return the Product (including the completed returns note) to your nearest CollectPlus location;
11.2.4. in the case of large and extra large Products:
11.8. How we will refund you. Please note:11.8.1. we will refund you by the method you used to make payment (the exception to this is the return of Products to stores where, due to technical limitations, we may ask that we refund you in cash regardless of the method you used to make payment);11.8.2. we may make deductions from the refund, as described in Section 11.9 below;11.8.3. we may defer any refunds until such point as we have received: • the returned or rejected Product back from you; or • evidence that you have sent the Product back to us;11.8.4. you should allow two weeks for Products to be collected from your home or returned to us by the Royal Mail or CollectPlus networks; and11.8.5. we will send you an email once your refund has been processed, please note refunds are processed the next working day, however, it may take up to ten working days to be shown in your account, depending on your card issuer.
13.1. Where to find the price for each Product. The price of each Product you add to your order (which includes VAT where applicable) will be the price indicated on the order pages when you place your order. We take all reasonable care to ensure that the prices shown to you are correct. However, please see Section 13.2 below for what happens if we discover an error in the price of any Product you order. 13.2. What happens if we get the price wrong. It is always possible that, despite our best efforts, we may indicate an incorrect price on our Site.We will normally check prices before accepting your order so that, where the Product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount.If you notice that the Product's price at the time of placing a Pre-Order is higher than the price at the time of dispatch, please don’t hesitate to contact us and we will refund you the difference.13.3. When and how you must pay.13.3.1. We accept payment with Visa Debit, Visa Credit, Maestro (international and UK Domestic), JCB, MasterCard, American Express, Apple Pay and Google Pay. Apple Pay and the Apple Pay logo are trademarks of Apple Inc. Google Pay and the Google Pay logo are trademarks of Google LLC.13.3.2. We do not currently accept payment by cash, cheque, Paypal or BACS.
13.3.3. We will take payment when you click the ‘Pay Securely’ option during the order process. Your payment details will then be sent securely and directly to our Payment Service Provider. If your card is enrolled in the Authenticated Payments Program (3D Secure), you’ll be forwarded to your card issuer’s website for authentication. After you’ve successfully identified yourself, you’ll be sent back to our website to complete your order.Your payment will be taken straight away once your card has passed the bank checks. This will typically show on your bank statement within 48 hours.13.3.4. Problems or delays in payment may result in delays in the processing of your order and subsequent delivery times.13.3.5. We may check the validity of your method of payment, its credit status in relation to the order value and whether the address data of the purchaser is correct. We may refuse or cancel orders depending on the result of these checks.
13.4. Online vouchers and promotional codes.13.4.1. If you have an online voucher or promotional code to use in conjunction with your purchase you will be given the opportunity to enter it on the order pages when you place your order.13.4.2. Online vouchers and promotional codes:
• remain the property of ALDI, and unless otherwise stated on the online voucher / promotional code;• may only be used once per customer and/or delivery address;• cannot be used in ALDI stores;• cannot be returned, refunded, exchanged for cash, used to obtain cash back, or used to purchase gift cards; • once received by the original recipient, may not be resold, copied, reproduced, published, shared on social media or otherwise distributed in any form;• will not give rise to any liability for ALDI if they are lost, stolen or damaged;• may have their value reduced if they exceed the value of the order against which they are redeemed (so we are not required to issue a further online voucher / promotional code for any difference between the stated value of the online voucher / promotional code and the value of any Products purchased with them);• may be limited to particular Products, which are subject to availability. Stocks may be limited. We may propose a substitute Product or decline such online voucher / promotional codes if the relevant Product is not available;• may be limited to a maximum number of uses (whether in respect of the individual online voucher / promotional code or in respect of the overall promotion to which they relate). We may decline such online vouchers / promotional codes once any such limit is reached;• may be subject to additional terms and conditions provided with the online voucher or promotional code itself (such as limitations on when it may be used or minimum order values); and• may be withdrawn by ALDI, without liability, in the event that we suspect they are being used fraudulently, illegally, or otherwise in breach of these terms.
14.5. We may pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the Product, we reserve the right to adjust the rate of VAT that you pay, unless you have already paid for the Product in full before the change in the rate of VAT takes effect.
14.1. We are responsible to you for foreseeable loss and damage caused by us. Subject to Sections 14.2 to 14.4 below, if we fail to comply with these Terms of Sale, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
14.2. We are not liable for spillages. Wine can be difficult to get out of clothes and furniture. We encourage you to be careful when opening our Products (particularly champagne!). We will not be liable for staining, spillages, breakages or similar damage caused by any Products which you order.
14.3. We are not liable for business losses. We only supply your order for domestic and private use. If you use your order for any commercial, business or re-sale purpose, we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.14.4. We are not liable for bank charges. We are not responsible for any charges or other amounts which may be applied by your card issuer or bank or payment method provider as a result of: 14.4.1. our processing of your method of payment in accordance with your order; or14.4.2. us being located in the UK.
15.1. Key information regarding how we will use your personal information. We will use the personal information you provide to us:15.1.1. to supply your order to you;15.1.2. to process your payment for your order; and15.1.3. if you agreed to this during the order process, to inform you about similar Products that we provide, but you may stop receiving these at any time by contacting us.15.2. Privacy Notice. Full details on how we use your personal information can be found in our Privacy Notice. You consent to such processing by using our Site and placing orders for Products.
16.1. We may transfer this agreement to someone else. We may transfer our rights and obligations under these Terms of Sale to another organisation. We, in particular, may engage third-party carriers to deliver, or make available for collection, the Products which you order. Such transfers will not affect your rights under these Terms of Sale.
16.2. You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these Terms of Sale to another person if we agree to this in writing. However, you may transfer the extended rights under Section 10.2.4 (Extended rights offered by ALDI) to a person who has acquired the Product. We may require the person to whom such rights are transferred to provide reasonable evidence that they are now the owner of the relevant Product.
16.3. Nobody else has any rights under this contract. These Terms of Sale are not intended to benefit, or be enforceable by, any third party (except as explained in Section 16.2 above). Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these Terms of Sale.
16.4. The laws which apply to this contract and where you may bring legal proceedings. These Terms of Sale are governed by English law and you can bring legal proceedings in respect of your order in the English courts. If you live in Scotland you can bring legal proceedings in respect of your order in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of your order in either the Northern Irish or the English courts.
If you placed your order prior to the 14th November 2016, please use these Terms of Sale.
If you placed your order between 14th November 2016 and 22nd March 2017, please use these Terms of Sale.
If you placed your order between the 22nd March 2017 and the 29th March 2017, please use these Terms of Sale.
If you placed your order between the 29th March 2017 and the 2nd October 2017, please use these Terms of Sale.
If you placed your order between the 2nd October 2017 and the 20th October 2017, please use these Terms of Sale.
If you placed your order between the 21st October 2017 and the 30th April 2018, please use these Terms of Sale.
If you placed your order between the 1st May 2018 and the 8th December 2022, please use these Terms of Sale.
17.1. All offers subject to availability.
17.2. Selected items available online or in store. Visit https://www.aldi.co.uk/c/specialbuys for more details.
1.1. This Content Management Policy sets out the terms between you and us under which you may submit content and reviews (meaning text, images, audio material, video material and audio-visual material) to our website www.ALDI.co.uk and our associated domains (our “Site”). This Policy applies to all users of, and visitors to, our Site.
1.2. This Content Management Policy does not require that the reviews posted on our Site are all positive. We simply wish to ensure that it is appropriate for our visitors and reflect the genuinely-held views of our customers.
1.3. Your use of our Site means that you accept, and agree to abide by this Content Management Policy, which supplements our Terms of Use.
3.1. We welcome questions and comments regarding this Content Management Policy. If you would like to contact us please refer to the “Contact Us” page of our Site.
4.1. We may revise this Content Management Policy at any time by amending this page. We recommend that you check this page from time to time to take notice of any changes we make, as they are binding on you if you continue to use our Site after such a change has been made.
This Content Management Policy was last updated on 8 July 2022.
5.1. Registered users of our Site may post reviews of our products using the review functionality provided on our Site. Please note we only accept reviews from registered users as this helps to ensure that people post their reviews responsibly.
5.2. Reviews posted to our Site will be moderated (either by us or by a third-party acting on our behalf) before publication to try and ensure compliance with this Content Management Policy.
5.3. We aim to publish reviews within 48 hours of their submission, but we reserve the right not to publish or to remove any posting you make if, in our opinion, your review does not comply with our Terms of Use or this Content Management Policy.
6.1. Content must:
6.2. Content must not:
7.1. We reserve the right to edit or remove any review submitted to our Site, stored on our servers, or hosted or published on our Site (whether or not made in compliance with this Content Management Policy), for any reason and without notice.
7.2. By submitting your e-mail address in connection with any content you submit on the Site, you agree that ALDI and its selected third party service providers may use your e-mail address to contact you about that content and/or for related administrative purposes.
Further details can be found in our Privacy Notice, which sets out the terms on which we process any personal data we collect from you, or that you provide to us.
8.1. We will determine, at our absolute discretion, whether there has been a breach of this Content Management Policy through your use of our Site.
8.2. When a breach of this Content Management Policy has occurred, we may take such action as we deem appropriate.
8.3. Failure to comply with this Content Management Policy constitutes a breach of the Terms of Use upon which you are permitted to use our Site, and may result in our taking all or any of the actions listed in those Terms of Use.
9.1. We will use reasonable efforts to moderate and remove content posted to our Site which violates this Content Management Policy. However, comments relating to you or your business may still be posted on our Site. You may feel that such comments are critical, defamatory or otherwise unlawful. Please refer to the “Contact Us” page of our Site if you would like to contact us to discuss any of the content on our Site.
10.1. This Content Management Policy is governed by English law and you can bring legal proceedings in respect of it in the English courts. If you live in Scotland you can bring legal proceedings in respect of it in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of it in either the Northern Irish or the English courts.
