ALDI STORES LIMITED CUSTOMER PRIVACY NOTICE
Your personal data is important. So important that there are a range of laws in place to safeguard it (the most important of which is the General Data Protection Regulation or “GDPR”). ALDI is committed to doing its part to protect your personal data and comply with those laws.
In practice, this means that all personal data which we hold about you will be:
This Privacy Notice is broken down into a number of layers to allow you to more easily find out more about how we use your personal data and the steps we take to protect it.
This Privacy Notice sets out how ALDI collects and processes your personal data as a customer. This principally relates to your use of our Site / App, whether you are using them to sign up to our newsletter, purchase a product or service, take part in a competition, or otherwise.
By visiting www.ALDI.co.uk and our associated ALDI domains (our “Site”), and in particular by submitting your personal data to us, you are accepting and consenting to the practices described in this Privacy Notice. This Privacy Notice applies whether you are visiting our Site through an internet browser or through an ALDI "App" on your device (an "App").
It is important that you read this Privacy Notice together with any other Privacy Notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This Privacy Notice supplements the other notices and is not intended to override them.
Finally, our Site and App are not intended for children and we do not knowingly collect data relating to children.
We are ALDI Stores Limited (collectively referred to as "ALDI", "we", "us" or "our" in this Privacy Notice). We are registered in England & Wales under registration number 02321869. Our registered address is Holly Lane, Atherstone, Warwickshire, CV9 2SQ. Our VAT number is GB813053468. Our Data Controller Registration Number is Z5724527.
If you would like to contact us or exercise any of your rights in relation to personal data, please use the details below or any relevant links provided on our Site / App.
We have a Data Protection Team responsible for overseeing this Privacy Notice and our use of your data.
Web form: click here to use our online web form and submit an information rights request.
Postal address: ALDI Data Protection Team, Holly Lane, Atherstone, Warwickshire, CV9 2SQ.
You can also access this Privacy Notice on the ALDI website www.aldi.co.uk/privacy.
Our representative in the EU is Vincent & Beatty LLP, based in the Republic of Ireland.
You always have the right to make a complaint to the Information Commissioner's Office (“ICO”) if you think your data is being misused. The ICO is the UK’s supervisory authority for data protection issues (https://www.ico.org.uk).
We always appreciate the chance to try to deal with any data protection concerns before they are referred to the ICO so, if you are happy to do so, please do not hesitate to contact us using the details above so that we can try to help you out in the first instance.
This Privacy Notice was last updated on 10th October 2023.
Any changes we may make to our Privacy Notice in the future will be posted on this page. We recommend that you check this page from time to time to take notice of any changes we make, as they are binding on you if you provide us with information after such a change has been made.
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us using the details set out in the “Contact Details” section above.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent where this is required or permitted by law.
“Personal data” means any information about an individual from which that person can be identified. It does not include data where the identity of the person concerned has been removed (which is called “Anonymised Data”).
We may collect, use, store and transfer different kinds of personal data about you. This can be broken down into the following categories:
We also collect, use and share “Aggregated Data”. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not reveal your identity. For example, we may aggregate our users’ Usage Data to calculate the percentage of those users accessing a specific Site / App feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Notice.
We do not collect any “Special Category Data” about you. Special Category Data includes details about your race or ethnicity, religious or philosophical beliefs, sexual orientation, political opinions, trade union membership and information about your health, genetic or biometric data. Nor do we collect any information about criminal convictions and offences.
We use different methods to collect data from and about you including:
You may give us personal data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes:
Information that you provide by filling in forms on our Site / App: This includes information provided:
Social Media: Information that you provide to us on our Social Media pages, such as Facebook, Twitter, Pinterest, Snapchat, Instagram and LinkedIn;
Order details: Information that you provide in relation to an order or a product you have purchased. This includes details of any cards which you have successfully used to purchase products on the Site. These card details will be stored and visible to you in the ‘Payment Details’ area of your ‘My Account’ page. Please note, if you no longer wish us to keep your card details for making future purchases, you can click on the ‘delete card’ link and your card information will be removed from your account;
App details: Information that you provide when you download or otherwise register on the App, use the App or share data via any social media functions on the App (which may include the phone number of the device used to use the App, your username and password on the App and other App registration information);
Competition details: Information that you provide when you enter one of our competitions or participate in one of our promotions;
Troubleshooting details: Information that you provide when you report a problem with our Site / App;
Wi-Fi details: Information that you provide when accessing Wi-Fi services in our Stores;
Survey details: Information that you provide through surveys or when asked to give your opinions about our services and products;
Contact details: Information that you provide when contacting our Customer Services Team or otherwise corresponding with us; and/or
Transaction details: Details of transactions which you carry out with us (whether through our Site / App or otherwise) and of the fulfilment of your orders (such as your intended delivery address and financial details).
We may also collect and process the following data automatically when you use our Site / App:
We may receive Anonymised Data and/or Aggregated Data from various third-parties and public sources such as those set out below:
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data where:
Click here for a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. Please note that we may:
We may occasionally require your personal data for additional Special Purposes, such as our product review panels. Click here for a description of the ways in which we use your personal data, and which of the legal bases we rely on to do so, in respect of such special purposes. You may have been linked to this portion of this Privacy Notice from another website or app relating to one of these special purposes.
Please note that the rest of this Privacy Notice (whether it is regarding who we are, how to contact us, our complaints procedures or otherwise) will still apply to our handling of your data for these Special Purposes. In the event that there is a conflict between this “Special Purposes” section and the wider Privacy Notice, this “Special Purposes” section will apply.
Our ALDI SHOP&GO service provides customers with a seamless opportunity to purchase products in one of our designated checkout free stores. The service is available by registering for the ALDI SHOP&GO App via a smartphone device, and operates using automated real-time in-store camera technology. Our cameras track the movements and product interactions of customers in-store, so as to accurately detect and charge for items chosen by you (or any guests shopping with you as part of a ‘group’) during your checkout free store visit.
Terms and Conditions: The Terms and Conditions for the use of the ALDI SHOP&GO service can be found at: www.aldi.co.uk/shopandgo
Privacy Information: Click here for further information on how we collect, use and protect your personal data during your ALDI SHOP&GO checkout free store visit.
Cookies are small pieces of information that are stored on the hard drive of your device and they enable a server to collect information from an internet browser. You can find out more about how cookies work at www.aboutcookies.org/.
The cookies we use:
Click here to view the cookies we use.
First and foremost, you can rest assured that your personal data will not be shared with third-parties unnecessarily. We may disclose your personal data for the purposes set out in this Privacy Notice:
We require all third-parties to respect the security of your personal data and to treat it in accordance with the law. Unless specifically stated in this Privacy Notice, we do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We may also share Anonymised Data or Aggregated Data with third-parties such as:
This Anonymised Data will be collected using cookies in a way which alone cannot identify any individual.
The data that we collect from you will be stored on secure servers within the European Economic Area ("EEA") and/or the UK; the majority of such data is held within the UK.
Certain information may be accessed and processed by staff operating outside the EEA and/or the UK who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services (such as content moderation or the maintenance of our data storage facilities).
We may also share your personal data within the ALDI Group (as defined above). This may also involve transferring your data outside the EEA and/or the UK.
Whenever we transfer your personal data out of the EEA and/or the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In particular:
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Please note that, notwithstanding the steps we take, the transmission of information via the internet can never be completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site / App.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes. We typically retain this information for a further six to twelve months to ensure that no relevant claim has been made within that six year period before we dispose of it.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Under certain circumstances, you have rights under data protection laws in relation to your personal data. If you wish to exercise any of the rights set out above, please contact us using the details set out in the “Contact Details” section. A summary of the rights you have is set out below:
You may wish to contact the Data Protection Team in one of the following ways: